•
Check the ‘This pack contains’ panel on the box to make sure the
part is included with your machine.
•
The plug may not be fully pushed into the electrical socket.
•
Check the fuse in the plug if this needs replacing, always replace
with a British 13amp fuse.
•
The motor thermostat may have tripped. If this has happened,
unplug the vacuum cleaner. Remove and empty the dirt container
and check the hose for blockages Clean the filters and allow the
vacuum cleaner to cool for approximately 1 hour (if you have
washed the filters you will need to wait 24 hours for the filters to
fully dry before putting them back into the vacuum cleaner).
•
The brushbar may be clogged, check the brushbar and clear any
hair or debris.
•
The belt may be broken, go to ‘Let’s talk technical’.
•
The dirt container may be installed correctly, remove the dirt container and
re-attach making sure it is clicked firmly into place.
•
There may be a blockage in the hose. Please remove the hose from the
vacuum cleaner, check and clear any blockages.
•
Dirt container may be blocked, empty the dirt container and clean filters.
Go to the ‘Taking care of your machine’.
•
If the accessory/tool will not pick up, check and clear any blockages.
•
The brushbar may not be turning. Go to ‘My brushbar isn’t turning’ below.
Solution
Problem
Warning:
Always switch off and unplug the vacuum cleaner before performing maintenance/troubleshooting checks.
What to do if it goes wrong
Getting in touch
There is an
accessory missing
Why does my vacuum
cleaner have no power?
Why won’t the vacuum
cleaner pick up?
My brushbar
isn’t turning?
* Calls are charged at the UK local rate. Please make a note of the serial number and model number of the vacuum cleaner
before calling.
Guarantee?
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