* Calls are charged at the standard local rate. Please make a note of the serial number and model number of the vacuum cleaner
before calling.
Getting in touch
Solution
Problem
• Check the contents panel on the box to make sure the part is included
with your vacuum cleaner.
There is an
accessory missing
• The battery may not be charged. Go to ‘Getting Started’.
• The motor thermostat may have tripped. If this has happened, switch off the vacuum
cleaner. Remove and empty the dirt container and check for blockages. Clean the filters
and allow the vacuum cleaner to cool for approximately 1 hour (if you have washed the
filters you will need to wait 24 hours for the filters to fully dry before putting them back
into the vacuum cleaner).
Why does my vacuum
cleaner have no power?
• Check the battery charger is plugged in. Go to ‘Getting started’.
Why isn’t the light on
the vacuum cleaner
lit when the battery
is charging?
• The dirt container may not be correctly fitted, remove the dirt container from the
vacuum cleaner and check it’s assembled correctly, refit ensuring it’s locked into place.
• The separator is not correctly fitted. Go to ‘Taking care of your machine’.
• The filters may be clogged, clean the filters. Go to ‘Taking care of your machine’.
• The dirt container may be blocked, empty the dirt container. Go to ‘Taking care of
your machine’.
• The brush on the Powered Head has not been activated. Go to ‘Using your machine’.
• There may be a blockage in the reach wand. Disconnect from the vacuum cleaner
and carefully remove any blockages. Go to ‘Let’s talk technical’.
• Brushbar may be blocked, this will activate the brushbar motor thermostat.
Why won’t the vacuum
cleaner pick up?
What to do if it goes wrong
• The brushbar has not been activated. Go to ‘using your machine’.
• The Powered Head/brushbar may be obstructed. Go to ‘Let’s talk technical’.
Why won’t the
brushbar turn?
Why is dust escaping
from the vacuum?
• The filters may be clogged, clean the filters. Go to ‘Taking care of your machine’.
• The separator may be clogged, clean the separator. Go to ‘Taking care of your machine’.
• The separator may be misassembled or not locked in correctly.
