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FAQs
10
Vax Careline: (UK) 0844 412 8455
(ROI) 1-800 928 308
WARNING: To reduce the risk of personal injury, unplug the steam mop before performing
maintenance or trouble shooting checks.
Is there an accessory missing?
•
Check the Parts Overview page in the guide to make sure
the part is definitely included in your unit.
• If the part is missing we’re here to help. Simply call us on:
0844 412 8455
The steam mop cleaner has no power?
•
Unit may not be plugged into the electrical outlet correctly,
ensure the plug is pushed in securely.
• The electrical outlet may not be working properly, check
the fuse or breaker, or consult an electrician.
• The power cord may be damaged, if it is it must be
replaced by the manufacturer or Vax authorised agent in
order to avoid invalidating the guarantee.
• When in use if the green light goes off the unit may be
re-heating. The light should only take 1 minute before
this comes on again.
What do I do if an accessory/the unit has become damaged
or broken?
•
Visit vax.co.uk for parts and spares.
• Please call our
Careline
to purchase new spares or order
a replacement.
Why is the steam mop not producing steam?
•
There may be no water in the tank; please refer to the
operation section.
•
The water tank may not be fitted correctly; please refer to
the operation section.
•
Hard water filter may be clogged and may need to be
replaced. See maintenance section.
•
Steam path may be blocked, refer to cleaning blockages
section.
Why won’t the microfibre cleaning pad pick up dirt?
•
The cleaning pad may already be saturated with dirt and
needs washing, please refer to the maintenance section.
vax.co.uk/support
vaxireland.ie
or call:
(UK) 0844 412 8455
(ROI) 1-800 928 308
This does not affect your statutory rights
Instead of taking me back
to the shop, simply visit:
we’re here if you need us
