16
Vax Service line
AU: 1300 361 505 / NZ: 0800 800 900
FAQs
Problem
Possible Reason
Possible Solution
Cleaner won’t run
1. Power cord not fi rmly plugged into outlet.
1. Plug unit in fi rmly.
2. Blown fuse or tripped breaker.
2. Check fuse or breaker in home. Replace fuse/reset breaker.
3. Thermal Protector activated.
3. Unplug and allow cleaner to cool for 60 minutes.
(This willl reset the thermal protector)
Cleaner won’t pick
up or low suction
1. Blockage in air fl ow passages.
1. Clear blockage - Pg. 10.
2. Dust bin full.
2. Empty dirt cup - Pg. 8.
3. Agitator Brush Roll worn.
3. Replace Agitator Brush Roll - Pg. 14.
4. Broken or worn belt.
4. Replace belt - Pg. 12-13.
5. Clogged fi lter.
5. Remove fi lter and clean - Pg. 9-10.
6. Nozzle/dirt passage hose clogged.
6. Remove lower hose; remove obstruction - Pg. 10.
7. Carpet height setting is incorrect.
7. Set carpet height adjustment to appropriate
setting for carpet being cleaned - Pg. 6.
8. Agitator Brush Roll is OFF.
8. Step on pedal to turn Agitator Brush Roll on -Pg. 6.
Dust escaping
from cleaner
1. Dust bin full.
1. Empty dust bin - Pg. 8.
2. Dust bin not installed correctly.
2. Review dirt cup removal and replacement -Pg. 8-9
3. Hose not installed correctly.
3. Review hose installation - Pg. 7.
4. Filter not installed completely.
4. Review fi lter removal and replacement - Pg. 9-10.
Headlight not
working
1. Bulb burnt out.
1. Replace bulb - Pg. 11.
2. Loose electrical wires.
2. Do not use - disconnect from power and contact
an Authorised VAX Service Agent.
Cleaner is diffi cult to push
or won’tmove forward
1. Carpet height setting is incorrect.
1. Set carpet height adjust lever to appropriate
setting for carpet being cleaned - Pg. 6.
Turbo Tool Brush Roll
won’t turn
1. Too much pressure being applied to tool.
1. Continue using tool applying light pressure.
2. Blockage in turbine channel.
2. Remove blockage - Pg. 11.
3. Broken or worn belt.
3. Replace belt - Pg. 12-13.
4. Low cleaner suction.
4. Check items under “Cleaner won’t pick or low suction.”
Smoky/burning smell detected
1. Belt broken or stretched.
1. Replace agitator brush roll belt - Pg. 14.
Don’t take your machine back to the
shop, simply contact us
www.vax.com.au
AU: 1300 361 505
NZ: 0800 800 900
WARNING:
To reduce the risk of personal injury, unplug the vacuum cleaner before
performing maintenance/ troubleshooting checks.
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