Vax Careline
0870 606 1248
troubleshooting / uk service & help
9. Troubleshooting
WARNING:
To reduce the risk of personal injury,
unplug the vacuum cleaner before performing
maintenance/troubleshooting checks.
PROBLEM: Vacuum cleaner won't run
Cause:
Not properly plugged into electrical outlet.
Solution:
Plug in securely.
Cause:
No electricity in the electrical outlet.
Solution:
Check fuse or breaker.
Cause:
On/off switch not turned on.
Solution:
Push on/off switch to ‘on’.
Cause:
Motor thermostat has tripped.
Solution:
Switch off and unplug the vacuum cleaner.
Leave for one (1) hour before switching the
vacuum cleaner back on.
Cause:
Blown fuse/tripped breaker.
Solution:
Reset circuit breaker or replace fuse.
PROBLEM: Cleaner won’t pick up/loss of suction.
Cause:
Dirt container not installed properly.
Solution:
Review dirt container replacement.
Cause:
Dirt container full or blocked.
Solution:
Empty dirt container.
Cause:
Clogged filters.
Solution:
Remove, clean and replace filters.
PROBLEM: Accessories won’t pick up.
Cause:
TurboBrush/ TurboTool is clogged.
Solution:
Refer to section 7
Cause:
Hose/ stretch hose is not installed correctly
Solution:
Refer to section 7..
Cause:
Accessories are not attached correctly.
Solution:
Refer to section 5.
PROBLEM: Dust escaping from the vacuum cleaner.
Cause:
Dirt container full.
Solution:
Empty dirt container.
Cause:
Dirt container not installed correctly.
Solution:
Review dirt container replacement.
Cause:
Filter not installed completely.
Solution:
Remove, clean and replace filters.
10. UK Service & Help
Vax Care 0870 6061248
Monday-Friday
8.30am to 6.30pm
Saturday-Sunday 9.00am to 5.00pm
Any queries or concerns about using the Vax, call the
Vax Careline. Calls are charged at the UK national rate.
Please make a note of the serial number and model
number of the carpet cleaner before calling. There are
over 400 approved Vax Service Agents in the UK. For the
nearest Vax Service Agent, please call the Vax Careline or
visit vax.co.uk
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