---
12
Vax Careline: (UK) 0844 412 8455
(ROI) 1-800 928 308
FAQs
WARNING: To reduce the risk of personal injury, unplug the steam mop before performing maintenance or
trouble shooting checks.
Is there an accessory missing?
•
Check the Parts Overview page in the guide to
make sure the part is definitely included in
your unit.
• If the part is missing we’re here to help. Simply call
us on:
0844 412 8455
The steam mop cleaner has no power?
•
Unit may not be plugged into the electrical outlet
correctly, ensure the plug is pushed in securely.
• The electrical outlet may not be working properly,
check the fuse or breaker, or consult an electrician.
• The power cord may be damaged, if it is it must be
replaced by the manufacturer or Vax authorised
agent in order to avoid invalidating the guarantee.
• When in use if the green light goes off the unit may
be re-heating. The light should only take 1 minute
before this comes on again.
What do I do if an accessory/the unit has become
damaged or broken?
•
Visit vax.co.uk for parts and spares.
• Please call our
Careline
to purchase new spares or
order a replacement.
Why is the steam mop not producing steam?
•
There may be no water in the tank; please refer to
the operation section.
•
Hard water filter may be clogged and may need to
be replaced. See maintenance section.
•
Steam path may be blocked, refer to cleaning
blockages section.
Why won’t the cleaning pad pick up dirt?
•
The cleaning pad may already be saturated with
dirt and needs washing, please refer to the
maintenance section.
vax.co.uk/support
vaxireland.ie
or call:
(UK) 0844 412 8455
(ROI) 1-800 928 308
This does not affect your statutory rights
Instead of taking me back
to the shop, simply visit:
we’re here if you need us
S3S-U series UG - 15.08.13_User guide 29/08/2013 10:16 Page 12
