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Vax Careline:
AU: 1300 361 505
NZ: 0800 800 900
vax.com.au
vax.co.nz
12
FAQ’s
WARNING: To reduce the risk of personal injury, unplug the Duplex Sweeper before performing
maintenance/troubleshooting checks.
AU: 1300 361 505
vax.com.au
NZ: 0800 800 900
vax.co.nz
For troubleshooting please
call or visit our website:
we’re here to help
Problem
Solution
The appliance will not switch on.
The tube and/or the handle are not installed correctly.
Push the tube or the handle powerfully into the holder as described in ‘Attaching the tube and handle’.
The battery pack has not been inserted or has been inserted incorrectly.
Insert the battery pack as shown in ‘Inserting the battery pack’.
The battery pack has been inserted, though is not charged.
Charge the battery pack as described in ‘Charging the battery pack’.
The appliance will switch on but one
or several brush rollers will not turn.
One or several brush rollers are blocked or were not inserted correctly after cleaning.
Clean and mount the brush rollers as described in ‘Cleaning the brush rollers’.
The appliance works perfectly,
however, the cleaning result is
unsatisfactory.
The sweeping performance set is inappropriate.
Adjust the sweeping performance to the ground to be swept as described in ‘Adjusting the
sweeping performance’.
The dust container is full.
Empty the dust container as described in ‘Emptying the dust container’.
The appliance will switch on, but
turns itself off just after.
The battery pack has reached the end of its life.
1. To order a new battery pack by call or visit
AU: 1300 361 505, vax.com.au / NZ: 0800 800 900, vax.co.nz
2. Insert the new battery pack see ‘Inserting the battery pack’.
3. Dispose of the worn out battery pack
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