Solution
Problem
What to do if it goes wrong
Getting in touch
• Check the ‘This pack contains’ panel on the box to make sure the part
is included with your machine.
• The plug may not be fully pushed into the electrical socket.
• Check the fuse in the plug if this needs replacing, always replace with a
British 13amp fuse.
• The motor thermostat may have tripped. If this has happened, unplug the
vacuum cleaner. Remove and empty the dirt container and check the
hose for blockages.
• Clean the filters and allow the vacuum cleaner to cool for approximately
1 hour (if you have washed the filters you will need to wait 24 hours for
the filters to fully dry before putting them back into the vacuum cleaner).
• The brushbar may be clogged, check the brushbar and clear any hair
or debris. Go to ‘Let’s talk technical’.
• The belt may be broken. Go to ‘Let’s talk technical’.
• There may be a blockage in the hose. Please remove the hose from
the vacuum cleaner, check and clear any blockages.
• Empty the dirt container and clean filters. Go to the ‘Taking care of
your machine’.
• The brushbar may not be turning. Go to my brushbar isn’t turning below.
• If the accessory/tool will not pick up, check and clear any blockages.
WARNING:
To reduce the risk of personal injury, unplug the vacuum before performing maintenance
/troubleshooting checks.
There is an
accessory missing
Why does my vacuum
cleaner have no power?
Why won’t the vacuum
cleaner pick up?
My brushbar
isn’t turning?
* Calls are charged at the UK local rate. Please make a note of the serial number and model number of the vacuum cleaner
before calling.
