What to do if it goes wrong
Solution
Problem
CAUTION:
To reduce the risk of personal injury, unplug the product before performing maintenance
/troubleshooting checks.
• Check the ‘Contents’ panel on the box to make sure the part is
included with your machine.
There is an
accessory missing.
• The dirt container may not be correctly fitted. Remove the dirt
container from the vacuum cleaner and check it is assembled correctly,
refit ensuring it is locked into place.
• The shroud is blocked. Go to ‘Taking care of your machine’.
• The separator and shroud are incorrectly fitted. Go to ‘Taking care
of your machine’.
• The filter may be clogged, clean the filter. Go to ‘Taking care of
your machine’.
• The dirt container may be blocked, empty the dirt container.
Go to ‘Taking care of your machine’.
• There may be a blockage in the hose/tube. Disconnect from the
vacuum cleaner and carefully remove any blockages.
Go to ‘Let’s talk technical’.
Why won’t the
vacuum cleaner
pick up?
• The plug may not be fully pushed into the electrical socket.
• Check if the fuse in the plug needs replacing. Always replace
with a British 13amp fuse.
• The motor thermostat may have tripped. If this has happened,
unplug the vacuum cleaner. Remove and empty the dirt container
and check the hose for blockages. Clean the filters and allow the
vacuum cleaner to cool for approximately 1 hour
• If you have washed the filters you will need to wait 24 hours for the
filters to fully dry before putting them back into the vacuum cleaner).
Why does the
vacuum cleaner
have no power?
• The filters may be clogged, clean the filter. Go to ‘Taking care
of your machine’.
Why is dust escaping
from the vacuum?