VASTEX WARRANTY IMPLEMENTATION SHEET
Please read this document in order to fully understand the warranty.
Doc.# 01-00-006
Your new Vastex equipment is protected against *manufacturers’ defects by our warranty, completely explained
in doc# 01-00-017 for the V2000-HD series manual printer and in doc# 01-00-005 for all other Vastex
manufactured equipment. Please refer to these documents for the **warranty term and specific concerns about
the warranty. The following are some important facts and requirements for the proper implementation of the
warranty.
1.0 Everything is covered!
2.0 **Warranty Term is defined as:
Ship date from VASTEX to the date the item in question is
returned to VASTEX for inspection and repair.
3.0 *Manufacturers defects are defined as:
Parts determined to be defective in workmanship which will lead
up to a premature failure. The determination will be made only
by the manufacturer of the item in question.
4.0 To take advantage of the warranty the following steps must be taken:
4.1
The equipment must be paid for in full.
4.2
The item in question must be shipped to VASTEX for evaluation with all shipping costs incurred
by the buyer.
4.3
If the item is deemed as a manufacturer’s defect it will be repaired or replaced within 2 business
days from the time received. The shipping cost back to the customer located in the continental
United States will be paid by VASTEX if a warranty item.
4.4
If the item in question must be replaced immediately and is more than a year old, it will
have to be purchased at list price and will be shipped COD. A pro-rated credit will be given
promptly if the returned item is a valid manufacturer’s defect.
4.5
If the equipment was shipped less than a year before the date of the service call and a technician
confirms the part needed for repair, the replacement will be shipped before the replacement is
shipped back. An RGA will be issued and must accompany the old part to VASTEX within 30
days or the account will be billed.
5.0 Important facts about the condition of shipped equipment:
5.1
Dryers are partially assembled with the belts tracked and the machine run at full temperature for a
min. of 1 ½ hours.
5.2
Printers are partially assembled, inspected, and adjusted for all heads down prior to partial
disassembly and packing.
5.3
Exposing units are fully assembled and tested with the maximum screen size for vacuum
integrity, timer operation and light output.
6.0
This document is in addition to the standard warranty and only helps the customer understand how to take
advantage of the warranty. In no way does this document override the standard warranty or the terms and
conditions of sale and the limited warranty doc# 01-00-015.
Please see doc# 01-00-015 for specific terms and conditions of sale and the limited warranty
VASTEX
1032 N. IRVING ST.
INTERNATIONAL
ALLENTOWN PA. 18109 USA
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