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COM3000 Integrator’s 

Installation Manual 

Date: January 2024 

Version 1.1 

 

5

 

INSTALLATION 

5.1

 

SATELLITE SIGNAL INPUT 

COM51 Card requires two inputs from a digital SWiM 30 as part of a DirecTV approved MFH2 trunk.  
Input signal levels must be between -30 and -45dBm with SnR >11. 
 
All signals should be verified with a DirecTV Advanced Installation Meter EIV+ test. 
 

AIM Meter 

Positive EIV+ Results 

 

 

 

 
Attenuation 

If the cable distance between the COM51 cards and the SSWIM30 is less than 25ft it is possible for the SWIM L-
Band signals to disrupt the low band FSK communication channel at 2.3MHz. This could result in channel tune 
issues with the COM3000 system. The syslog will then often report SWM errors. 
Additional attenuation between the DSiM30 and the COM51 is required. Recommended device is a DIRECTV 
approved DRE loop through tap with a 6-, 9-, or 12-dB value. Connect the input port to the DSWiM30 and the tap 
port to the COM51. Terminate the output port. 

 

 
 
 
 

 

 

Содержание COM3000

Страница 1: ...COM3000 INTEGRATOR S INSTALLATION MANUAL...

Страница 2: ...iew 15 7 3 Setting a COM400 Password 16 7 4 COM400 Software Update 16 7 5 Settings for Multicast 17 7 6 Port Settings 18 7 7 Changing the Chassis Management IP address OPTIONAL 19 7 8 Save Changes to...

Страница 3: ...sion 1 1 10 9 Pairing Info 43 10 10 EPG 46 10 11 Autotune Scheduler 48 11 Distribution Networks 53 11 1 RF networks 53 11 2 IP Networks 53 12 External Video Sources 54 13 MPEG 4 to MPEG 2 Transcoder 5...

Страница 4: ...COM3000 Integrator s Installation Manual Date January 2024 Version 1 1 Revision Record Revision Date Revision Editor Revision Description 1 1 25 2024 Angelo Peruch Draft one of Installation only manu...

Страница 5: ...nstitutions L I markets Warning Class 1 Equipment This equipment must be earth grounded The power plug must be connected to a properly wired earth ground socket outlet An improperly wired socket outle...

Страница 6: ...vided by the distributor who sold the product The Vantiva website is a valuable resource for information https www vantiva com video multi client solutions documentation library The website contains P...

Страница 7: ...efully unpack and install the QAM20 QAM4 and COM51 cards in the COM400 421 Chassis as shown below Be sure to line up the cards with the guides in the chassis After inserting the COM51 card finger tigh...

Страница 8: ...red via a dipswitch on the backplane circuit board To access the switch you will need to remove the access door on the top panel of the COM400 chassis as shown below Facing the back dipswitches are 1...

Страница 9: ...witch4 Default IP 1 UP DOWN DOWN DOWN 192 168 3 18 2 DOWN UP DOWN DOWN 192 168 3 34 3 UP UP DOWN DOWN 192 168 3 50 4 DOWN DOWN UP DOWN 192 168 3 66 5 UP DOWN UP DOWN 192 168 3 82 6 DOWN UP UP DOWN 192...

Страница 10: ...ive EIV Results Attenuation If the cable distance between the COM51 cards and the SSWIM30 is less than 25ft it is possible for the SWIM L Band signals to disrupt the low band FSK communication channel...

Страница 11: ...ms and output 6MHz analog channels Encoders Encoders are used for local channel insertion LCI They ingest A V from a variety of sources and output ethernet to the QAM or RF to be combined with other v...

Страница 12: ...ystem is configured via a laptop computer connected to the system via an ethernet cable Configuration can be accessed via any of the ethernet ports on the front of the COM400 chassis Configure the lap...

Страница 13: ...indicating boot up Error Reference source not found The table below describes the LED activity during boot and normal operation LED 1 LED 2 LED 3 Stage Note OFF OFF OFF Power Off Normal Boot ON OFF O...

Страница 14: ...r ON OFF HW initialization FPGA loading ON FLASH APG acquisition ON ON Running FLASH OFF Software upgrading FLASH ON Software upgrading FLASH FLASH Software upgrading flashing at same time FLASH FLASH...

Страница 15: ...sword field blank 7 2 PORT STATE OVERVIEW The first page of the interface displays the Port State overview Ports 1 11 are utilized in the COM400 chassis and are displayed as lit when connection to eac...

Страница 16: ...ww vantiva com video multi client solutions documentation library To determine the current software running on the COM400 navigate to Maintenance Software Image Select As shown below the software vers...

Страница 17: ...caution and test in a lab environment before installation on a live site The recommended setting actions are Verify the COM400 is running current software Verify IGMP Snooping is enabled Connect your...

Страница 18: ...IGMP snooping menu navigate to VLAN Configuration Verify Snooping is enabled If not check the box and then click Save Querier Election should be off if you are using a managed external Ethernet switch...

Страница 19: ...al COM51 maximum transmission units MTU is 1500 Some external switches may prefer the COM400 switch settings to be set to a matching MTU Frame Size setting The lowest MTU setting available in the COM4...

Страница 20: ...shown both one gigabit ports port 9 and the top 10 gigabit port port 10 will use the new VLAN IP assignment Connecting directly to the bottom 10 gigabit port port 11 will allow connection with the de...

Страница 21: ...e the configuration to running config as described in Section 10 6 below 7 8 SAVE CHANGES TO RUNNING CONFIGURATION Once you have verified all the setting changes are correct save the settings to runni...

Страница 22: ...192 168 3 18 Chrome is the recommended browser 8 2 PASSWORD The default User Password is com3k 8 3 CHANGING PASSWORD Once the default password has been entered you can change the password via the Lock...

Страница 23: ...ing the system Additional tuners can be purchased post sale if a customer chooses to upgrade Tuner licensing count is displayed in the Tuners column of the COM51 SysInfo page The first number represen...

Страница 24: ...to run Mediatune software includes 10 MMS Mediatune IP TVs mms Additional IPTVs for Mediatune MMS Multicast Media Server Flextune igmpTune Licenses COM51 to run Flextune software one COM51 card per sy...

Страница 25: ...vance by the distributor however it is good practice to check and know how to change if necessary The QAM tab of the COM51 user interface can be accessed in one of two ways From the Overview Page QAM...

Страница 26: ...The three boxes at the bottom of the control screen are used to reference the following Index Sets the QAM index referenced in the first column of the QAM table By default the field is populated with...

Страница 27: ...ersion 1 1 Note Index one must be set to 23 for Advanced Entertainment Platform systems The QAM4 destination UDP port should be set to Port QAM Channel 16 QAM Sub Channel When completed the QAM will d...

Страница 28: ...e is reserved for the default IP address assigned via chassis and slot position Example chassis one slot one will default to a 192 168 3 18 IP address The COM system will always be accessible at this...

Страница 29: ...Security mode and a destination IP address QAM output 10 4 PROGRAMMING SETUP Channel programming is done from the COM51 Overview tab Display Mode Select preferred options for display of QAM or IP out...

Страница 30: ...to select a DIRECTV program Mode In QAM mode the interface will display the QAM major and minor numbers currently set in the QAM4 interface IP mode displays a field to enter an IP address and port as...

Страница 31: ...f the multicast address define the virtual destination port via the formula 3rd_octet 256 4th _octet The COM3000 QAM4 has a much larger capacity and the port designations extend beyond the limits of a...

Страница 32: ...99 611 2 99 7 113 0 113 23 369 1 113 39 625 2 113 114 0 114 370 1 114 626 2 114 115 0 115 371 1 115 627 2 115 8 129 0 129 24 385 1 129 40 641 2 129 130 0 130 386 1 130 642 2 130 131 0 131 387 1 131 64...

Страница 33: ...he text in the tuning table requires the following format Chassis Slot Tuner IP_Address Port_Number Major_Number Minor_Number Security Mode 1 1 1 192 168 6 2 17 206 65535 1 Security Mode 0 Clear 1 Pro...

Страница 34: ...ugh 6 If this field is grey the slot number is a link to messages in the CAM Log Tuner There are twenty three entries per card for this column The COM51 will display 23 tuners regardless of licensed t...

Страница 35: ...w SNR 7 results in a red highlight Strength Input signal measured in dBm If the Strength is low it will be highlighted in yellow and if the Strength is extremely low it will be highlighted in red Opti...

Страница 36: ...ber of the COM400 the COM400 slot and the COM51 tuner that holds the COM51 card you are currently tuning IP This field shows the COM51 IP address Most of the configurations in the advanced edit page a...

Страница 37: ...ndard definition channel is desired High definition Minor_Number default Standard definition Minor_Number add 1 Stream_ID This field is optional and allows a unique identifier to be applied to every v...

Страница 38: ...h 6 Tuner This field identifies the tuner s location on the COM51 card 1 through 23 Card_IP Field shows the IP address of the COM51 card Receiver ID Reports the Receiver ID or RID This value is the fi...

Страница 39: ...een paired or has lost its pairing Blackout This field can be used to determine whether DIRECTV has issued a blackout of the content on a channel This is a good thing to investigate if the video sudde...

Страница 40: ...ll see messages that show error codes The 3 digit values starting with a 7 are the DIRECTV support extension numbers associated with the error condition Reset This function allows you to initiate soft...

Страница 41: ...etting does not actually represent a separate mode but rather acts to tell the COM51 card to continue whatever mode it is currently using In the Default mode this field will display the IP address of...

Страница 42: ...factoryReset 1 Resets COM51 to factory settings All feature and tuner licenses are lost ping Enter IP address Result in syslog COM51 user warn syslog a server 192 168 10 2 COM51 user warn syslog a 192...

Страница 43: ...uthorization status of all cards in the system In the example below all cards are activated and paired This page also provides direct access to a card s internal syslog and CAM log and the ability to...

Страница 44: ...You can click on the hyperlink in this column to be taken directly to that card s CAM Log see Section 6 2 4 for more information on reading a card s CAM log This field contains the unique electronic s...

Страница 45: ...features in the COM51 One example might be upgrading the COM51A to HD mode or enabling other features originally locked by the manufacturer 7 KeyRenewal This option will send a Pro Idiom key renewal t...

Страница 46: ...f a DIRECTV channel number the capital letter N appears followed by the channel name and program information separated by underscore characters To disable PSIP guide generation for a channel set the p...

Страница 47: ...10 2 5000 209 0 209 65535 hd 239 100 10 3 5000 212 0 212 65535 hd 239 100 10 4 5000 218 0 218 65535 hd 239 100 10 5 5000 2 0 NGuide_Channel_Guide 239 100 10 50 5000 3 0 202 65535 hd 239 100 10 1 5000...

Страница 48: ...p Best practice is to run Autotune Scheduler on the first COM51 Do not run Autotune on multiple COM51 cards Once Autotune is set up make programming changes while logged into the COM51 running Autotun...

Страница 49: ...eyword list Search criteria is based on APG guide data programming titles and categories Search criteria with multiple keywords can be set to AND or OR Keywords separated by a space request an AND sea...

Страница 50: ...iginal channel and will not display the scheduled programming information Recommended Practice There are two different modes to use the Autotune Scheduler Set the list once at the beginning of the sea...

Страница 51: ...l 232 with Thursday Night Football 9550 Shortcuts The table below contains settings for popular scheduled programming For NFL SUNDAY TICKET Source channel list 9552 9567 Keyword list football Days Sun...

Страница 52: ...nnel list 212 9550 9567 Keyword list football Days All For NBA LEAGUE PASS Source channel list 750 768 Keyword list basketball Days All For MLB Source list 721 749 Keyword list baseball Days All For A...

Страница 53: ...nt from VHF broadcast signals and keep the property signal out of the aeronautical frequencies in the 126 134 MHz range The COM3000 can modulate up to three DIRECTV high definition programs on one 6MH...

Страница 54: ...efinition programming includes Pro Idiom encryption unless otherwise authorized by DIRECTV and properly licensed for operation All end points on the property must be capable of receiving and decryptin...

Страница 55: ...specially configured COM51 card which works only with the Vantiva NTSC 8 analog modulator It will not stream IP video to a QAM or ethernet port Only the NTSC 8 will receive video data from a COM51A A...

Страница 56: ...is describes the Vantiva system consisting of a COM400 421 chassis COM51 or cards and QAM20 QAM4 modulators Replaced previous product COM2000 COM51 Receiver Card Receiver cards for the COM3000 system...

Страница 57: ...support MPEG4 standards All DIRECTV HD signals are MPEG4 contained in an MPEG2 transport stream Many residential and some older commercial TVs will only support MPEG2 signals http mpeg chiariglione or...

Страница 58: ...s of the dish LNB and associated equipment necessary to provide KA KU band satellite signals to the COM3000 The COM3000 requires a SWiM signal to each card proportional to the number of tuners desired...

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