www.vanco1.com
888.769.4156
7
TROUBLE-SHOOTING
1. Best results are usually achieved when the source and display resolutions are the same. If resolutions
differ, the extenders will try to adjust the signal to match the resolution of the HD TV with the lowest
resolution. This will result in a picture with a lower resolution on the other HD TV sets.
2. If you do not get audio and video see if you can use the “set-up” menu on the TV to adjust the audio
settings and the video settings. If the HDMI control circuit can’t establish a hand-shake, then there usually
will be no audio or video and a blue or black screen with a statement like “this protocol not supported” or
“weak signal”.
3. If you get the above messages, re-set the Receiver by disconnecting the power supply. Alternately, you can
disconnect all of the HDMI and power cables, wait 10 or 15 minutes for any voltages to decay and then
connect all of the cables from the source, to the Receiver and to the display.
4. If you still have trouble, then try the “hot-plug concept. Turn-on the source and plug the HDMI cable to it
and then power-up the Transmitter and plug the cable into it, then plug the output cable into the Receiver
and finally turn-on the display and plug the HDMII cable from the Receiver into it. This activates all of the
devices in order and results into a signal being plugged-in to a device that is on and will try to connect to
the signal.
5. Most of the major player and display manufacturers employ a proprietary control channel to communicate
between devices from the same manufacturer. Sometimes this can interfere with the HDMI control circuit
or the authentication of the signal. Call the manufacturer if you experience this problem. Sometimes a
player, an audio/video receiver, or a cable/satellite box may not have the latest software update and needs
to have this downloaded from the manufacturer’s web site.
TECHNICAL SUPPORT
In case of problems, please contact Vanco Technical Support by dialing 1-800-626-6445 or 1-888-769-4156.
You can also email technical support issues to [email protected]
When calling, please have the Model Number, Serial Number (affixed to the bottom of the unit) and Invoice
available for reference during the call.
Please read this Instruction Manual prior to calling or installing this unit, since it will familiarize you with the
capabilities of this product and its proper installation.
All active electronic products are 100% inspected and tested to insure highest product quality and trouble-
free installation and operation. The testing process utilizes the types of high-definition sources and displays
typically installed for entertainment and home theater applications.
For additional information, such as helpful installation videos, glossary of terms, etc. please visit www.vanco1.
com
