VIPER DIESEL
WARRANTY PROCEDURE
090058-OP_r0 (AUGUST-2014)
PAGE - V
VANAIR MANUFACTURING, INC.
(800) 526-8817 • www.vanair.com
C
LAIMS
PROCESS
FOR
WARRANTED
V
ANAIR
PARTS
This process must be used by owners of
Vanair
®
equipment in situations where a
warranted item needs repair or replacement
under the terms of the purchase warranty.
Do not return items to Vanair without prior
authorization from the Vanair Warranty
Administrator.
P
ROCEDURE
:
When a customer needs assistance in
troubleshooting a system and/or returning
parts, follow the steps below.
1.
Locate the machine’s serial number:
The machine package serial number plate is
located inside the machine compartment on
the floor near to the engine air filter mounting
location (see
Figure W-1
).
The engine and the compressor also have
individual serial numbers respectively (see
Figure W-1
). For engine warranty issues,
consult the Engine Operator’s Manual for
the engine’s limited warranty details. For
particular compressor unit issues, the
compressor serial number may be needed.
In any case, engine and/or compressor
issues can be confirmed using the machine
serial number as found in
Figure W-1
.
2.
Have a list of the symptoms/condition/
malfunctions along with any applicable
temperature and pressure readings, and
also the number of operational hours
available:
Note that the above information will also
need to be included on the Return Material
Authorization Form (per
Step #6
); this form
is necessary for warranty processing if the
warranty claim is deemed valid by the
service case review.
3.
Contact the Vanair
®
Service Department
by phone (1-219-879-5100) to speak with
a Service Technician.
4.
Vanair Service will troubleshoot the
problem based on the information
provided by the customer, and attempt to
return the unit to service as quickly as
possible.
5.
If the unit cannot be returned to service,
and Vanair determines this matter is a
warranty issue, the Service Technician
will assign an RMA (Return Material
Authorization) number that will provide
for the return of the item to Vanair for
analysis and a final determination as to
the item’s warranty status.
6.
Warranty Claims are solicited via a
Return Material Authorization (RMA)
Form. This form can be obtained via
download from the web site, or requested
directly from the Vanair Service
Department:
Once a current form has been obtained,
follow the instructions given on the form to fill
in the information needed. This form is used
for the purpose of soliciting a warranty case.
All of the field information
except
for the
bottom section block fields, which includes
NOTE
The RMA number must be placed on the
outside of the package being returned.
WARRANTY CLAIMS
PROCEDURE
