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PROBLEM ANALYSIS

Problem

No Video

No signal

input 

No Support

HDCP 

Protection

Analysis

No 

Support 

HDCP 

Protection 

Cause: 

HDMI has no signal input or connection failure

Solution:

1. Check whether HDMN input is normal
2. Reseat HDMI interface

Cause:

 HDMI input signal supports HDCP

Solution:

Turn off HDCP of signal source, such as PS4
Go to "Settings" -> "System" -> uncheck HDCP

Reason: 

The acquisition resolution is not supported

(e.g. input 1080P signal,Selection of acquisition
resolution 3840 x 2160)

Solution: 

Adjust the input resolution of the signal source or the 
acquisition resolution (acquisition resolution shall not be 
higher than input resolution)

ONLY

1280*720

Enter 

Highest

only

1280*720

Encoding

overload

Code

overload,

recording

or

streaming

effect is

stuck

Reason: 

The collection transmission rate is only USB2.0

Solution:

1. Check the USB interface of the computer and 
    replace with USB 3.0 interface
2. Check whether the USB cable used is the original cable

Cause: 

The computer configuration is too low or the 

hardware code preset is not used, so the acquisition 
requirements cannot be met

Solution: 

1.When recording or streaming, use hardware (NVENC or 
    hardwareAMD) and other encoding methods
2. Reduce the resolution and rate of recording or streaming

Содержание VUH-43

Страница 1: ...tures HDMI to USB A USB C Full HD capturing recording Plug play Specifications Package Contents Valore 2 in 1 Video Capture Card Supported Systems Windows macOS Android Supported Formats YUY2 MJPEG Su...

Страница 2: ...USB 3 0 device is compatible with USB 2 0 device mode USB video complies with UVC 1 0 protocol USB audio conforms to UAC 1 0 protocol USB video output supports YUV422 and MJPEG modes USB video output...

Страница 3: ...z 5Hz 1360X768 15Hz 8Hz 1280X1024 15Hz 8Hz 1280X960 15Hz 8Hz 1280X720 20Hz 10Hz 1024X768 20Hz 10Hz 800X 600 30Hz 20Hz 10Hz 720X 576 50Hz 30Hz 20Hz 10Hz 720X 480 60Hz 30Hz 20Hz 10Hz 640X 480 60Hz 30Hz...

Страница 4: ...w resolution only displays 1280x720 it indicates that the capture device is not correctly connected to the computer s USB 3 0 interface Please check the following 1 The type of USB interface on the co...

Страница 5: ...hen select Output from the menu Choose the desired video saving path format quality and other settings Finally click OK to save the changes Click on Audio and select the Microphone auxiliary audio dev...

Страница 6: ......

Страница 7: ...n of the signal source or the acquisition resolution acquisition resolution shall not be higher than input resolution ONLY 1280 720 Enter Highest only 1280 720 Encoding overload Code overload recordin...

Страница 8: ...ed it from If the product produces any abnormal smell heats up abnormally during use or experiences unusual changes in form or colour stop using the product and contact us immediately via email at v i...

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