TROUBLESHOOTING
Issue 1: speakers is unable to connect successfully to your mobile device
Problem 1: speakers’s battery is flat
Solution: Fully charge the speakers (6 hours) and retry connection with your mobile device.
Problem 2: speakers not paired to your mobile device
Solution: Make sure that the speakers is successfully paired upon selecting ‘Valore BTS16’ in
the device list.
Problem 3: speakers and mobile device too far apart
Solution: Make sure that the speakers is within a metre range during pairing and connection.
Problem 4: speakers is connected to other mobile device
Solution: Make sure that the speakers has already been disconnected before making a new
connection with a new device.
Issue 2: Sound from the speakers is too soft or silent
Problem 1: speakers’s battery is low / flat
Solution: Fully charge the speakers (4 hours) and retry connection with your mobile device.
Problem 2: speakers or mobile device’s volume is too low
Solution: Turn the volume of the speakers or mobile device up to increase the volume.
Problem 3: Music track may not be audible
Solution: Make sure that the music track is of a playable format for the mobile device.
Problem 4: speakers and mobile device might not be connected properly.
Solution: Repeat the connection step via Bluetooth again to make sure that it is connected
properly and try again.
