19
Frequently asked questions
Question
Answer
What if my
fi
replace won't
turn on?
If you have followed all instructions for your remote control or wall switch
(see page 9 or pages 23-26) and your
fi
replace still won't turn on,
the batteries located in the battery holder may be low and need replacing.
See page 11 for instructions on how to replace the batteries.
If the
fi
replace still won't turn on after that, call your dealer for further
information. Your
fi
replace may require service by a quali
fi
ed service
technician. Visit
valor
fi
replaces.com/contact
for a list of dealers near you.
I've just started my
fi
replace
for the
fi
rst time, what is
that smell?
When operating your
fi
replace for the
fi
rst time, some vapors may
be released due to the burning of curing compounds used during
manufacturing. They may cause a slight odor and could cause the
fl
ames
to be the full height of the
fi
rebox, or even slightly higher, for the
fi
rst few
hours of operation. This is perfectly normal. See
First Time Operation
on
page 7 for more information.
When I operate the
fi
replace,
why do I suddenly hear a
faster series of beeps than
usual?
This is an indication that the batteries in your
fi
replace are getting
critically low (not the batteries in your remote control handset, but the
batteries in the battery holder). See page 11 for instructions on how to
replace the batteries.
Why do I hear popping or
snapping noises?
As your
fi
replace heats and cools with normal use, its metal parts will
expand and contract, which may cause some noise. This is pefectly
normal.
Why do I hear whirring
noises?
As you start or adjust your
fi
replace's
fl
ame, the control valve motor turns
to adjust the settings. This is perfectly normal.
How do I clean my
fi
replace?
See
Cleaning your
fi
replace
on pages 13-16 to page 15 for cleaning
instructions to keep your
fi
replace looking great.
I dropped some pieces of
embers under the
fi
replace
while cleaning, is this
dangerous?
No. The embers from the fuel bed are not
fl
ammable and will not impact
the operation of your
fi
replace. If this happens, vacuum them up when
you clean your
fi
replace.
There is condensation on
the inside of the glass, is this
okay?
This is normal when the
fi
replace
fi
rst turns on, and will disappear
naturally when the
fi
replace heats up.
There is a white
fi
lm on the
inside of the glass, is this
okay?
This happens due to composition of the gas from your supplier. A by-
product of the combustion process in a gas
fi
replace is a mineral which
can appear as a white
fi
lm on the ceramic glass window of your appliance.
Clean as soon as possible (when the
fi
replace is cool) so it does not bake
onto the glass with time and become permanent. See page 13 to page
15 for cleaning instructions.