Valkee Oy
Rev 1.1
30
TROUBLESHOOTING ON WINDOWS COMPUTERS
This section describes how to troubleshoot installation problems of My Valkee software on Windows computers.
Follow these instructions if you encounter any problems during installation of the software or if you cannot change
settings of your device after installation.
My Valkee requires two components to work correctly, a browser plugin and a device driver. Both are usually installed
automatically by the software installer
Valkee-1.0.0.exe
. This section describes how you can check if the plugin and
the driver are working properly and how to try to fix possible problems.
THINGS TO TRY IF INSTALLATION FAILS
Make sure you are logged in with a user name which has administrator rights to the computer. You cannot
install the software as a normal user
Try a different browser.
Uninstall all and reinstall.
Install plugin or driver manually
Update root certificates (Windows XP only)
CONTACTING VALKEE FOR SUPPORT
If nothing else helps, contact Valkee for further assistance. Send email to
.
Please include information about what browser and operating system you are using. Include version numbers also if
possible.
Содержание Bright Light Headset
Страница 28: ...Valkee Oy Rev 1 1 27 12 Select Install the software automatically Click Next...
Страница 29: ...Valkee Oy Rev 1 1 28 13 The hardware wizard will search for the location of the device driver and install it...
Страница 38: ...Valkee Oy Rev 1 1 37 2 Click Start menu and right click on My Computer Select Manage from the list...
