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Valcom, Inc.
5614 Hollins Road
Roanoke, VA 24019
USA
P. 540-563-2000
F. 540-362-9800
www.valcom.com
Why isn’t the Master Clock appearing on the IP Monitoring Software?
Check the following:
1) Confirm that the computer running the IP Monitoring Software and the Master Clock are on the same
subnet.
2) Confirm that Port 1777 is not being blocked by the computer running the IP Monitoring Software or by
any of the network components (switches and routers) between the computer running the software and
the Master Clock.
Why didn’t my master clock self-adjust for Daylight Saving Time?
Check the following:
1) Is the master clock showing the correct date? If the master clock is not showing the correct date, then it
does not know that it is time to make the Daylight Saving Time adjustment.
2) Is the master clock connected and synchronized with an accurate time source such as a Reliable NTP
server or GPS? If the master clock is not properly synchronized, then it may not have received proper
time data.
3) Was a Daylight Saving Time configuration properly set through the web interface? If the master clock is
not configured to make an adjustment for daylight saving time, then it will not adjust.
Does this master clock replace all previous master clocks made by this manufacturer?
Support - Frequently Asked Questions and Troubleshooting
