41
EN
Useful information
C
Hints and tips
Problem
Possible causes
What to do
The induction hob cannot be
turned on.
No power.
• Make sure the induction
hob is connected to the
power supply and that it is
switched on.
• Check whether there is a
power outage in your home
or area. If you’ve checked
everything and the problem
persists, call a qualified
technician.
The touch controls are
unresponsive.
The controls are locked.
• Unlock the controls.
See section ‘Using your
induction cooktop’ for
instructions.
The touch controls are
difficult to operate.
There may be a slight film
of water over the controls or
you may be using the tip of
your finger when touching
the controls.
• Make sure the touch
control area is dry and use
the ball of your finger when
touching the controls.
The glass is being
scratched.
Rough-edged cookware.
• Use cookware with
flat and smooth bases.
See ‘Choosing the right
cookware’.
Unsuitable, abrasive
scourer or cleaning
products being used.
• See ‘Care and cleaning’.
Some pans make crackling
or clicking noises.
This may be caused by
the construction of your
cookware (layers of
different metals vibrating
differently).
• This is normal for
cookware and does not
indicate a fault.
The induction hob makes a
low humming noise when
used on a high heat setting.
This is caused by the
technology of induction
cooking.
• This is normal, but the
noise should quieten down
or disappear completely
when you decrease the heat
setting.
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