Service and Warranty
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Service and Product Registration
To initiate the service process on your Vaetrix product
complete the RMA form located on the website
) or feel free to give us a call. Please have
the model number, serial number, and reason for return
available so that we can walk you through the process.
It is important to register your product to ensure you
receive the full forty eight month or four year product
warranty. Registration can be completed online at
or by phone. If the product is not
registered within ninety days from purchase through an
authorized partner, Vaetrix reserves the right to honor the
full product warranty at our discretion.
2/19/2019
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Warranty
Upon registration, Vaetrix warrants our products against
manufacturing defects and workmanship for a period of
forty eight months from the date of shipment to the original
buyer. If you fail to register the product, a limited twelve
month warranty will remain in effect. Vaetrix will repair or
replace any defective device at no charge, this includes
shipping charges. All warranty claims will be evaluated to
determine if the claim was caused by product alteration,
misuse, or use outside the published specifications. If we
determine the root cause was due to negligence, there will
be charges for the work completed in order to bring the
product to the original published specifications. Please
consult the website for details on returning the product.
Vaetrix under no circumstances shall be liable for amount
greater than the product value at time of purchase. This
includes and incidental, consequential, or special damages
that may have occurred during use. This statement of
warranty is in lieu of all other warranties, guarantees,
liabilities and obligations, statutory or implied to the original
purchase or to any other party.
