Guarantee
All AXCES by VADO products come with a 2 year guarantee as standard. Within this guarantee period VADO
will provide replacement parts and any labour
[SEE NOTE 1, GUARANTEE CONDITIONS]
needed to complete
the product repair.
This standard guarantee may be extended by registering your product to give a 10 year guarantee (2 years
parts and labour plus 8 years on parts supply only.).
Operational components such as, but not limited to; thermostatic cartridges, diverters, headworks and flow
control, waste mechanisms, shower hoses, O-rings and seals are guaranteed for 2 years parts and labour
plus 3 years on parts supply only.
Guarantee Conditions
Our products are guaranteed against manufacturing defects from the date of purchase until the expiry of the
relevant guarantee period shown above.
The guarantee is only valid if:
•The product has been installed, used and maintained in accordance with VADO's instructions and subjected
to normal use only.
•The defect is not due to use of an unsuitable or inadequate water or power supply.
•The defect is not due to accident, misuse, neglect or incorrect/inappropriate repair (other than by VADO or
VADO authorised agents) or damage caused by foreign objects or substances.
•The extended guarantee is only available if you have completed the Guarantee Registration Process. This can
be done via the VADO website or via phone to our aftersales team. Registration must be completed within 6
months from date of purchase.
Under the extended guarantee period VADO will, at its option, offer to supply any replacement product (or
component part) assessed to be defective
[SEE NOTE 2]
.
The guarantee (whether standard or extended) is non-transferable to any subsequent owner.
All claims under the guarantee should be notified in the first instance to our Aftersales department, contact
details below, this must be done no later than the last day of the relevant guarantee period. All claims must be
accom panied by proof of purchase (sales receipt or delivery note) from an official AXCES by VADO dealer.
The guarantee does not extend to any consequential loss or damage.
After repair or replacement, the relevant guarantee period will be calculated from the original date of
purchase.
VADO operates a policy of continuous product development and therefore reserves the right to change the
product, packaging and documentation specifications without notice.
NOTES:
[1]
Labour via our engineer network is only available in the UK. Attendance by a VADO engineer or sub-
contract engineer will be under our standard terms and conditions.
[2]
VADO reserves the right to charge in advance for a product (or replacement part) pendin collection and
investigation (at VADO expense) to confirm a defect is due to a manufacturing issue. If a defect is found the
charge will be refunded or cancelled.
This guarantee is in addition to and does not affect your statutory rights as a consumer.
Tel: 01934 745163
Email: aftersales
@
vado.com
Cleaning instructions
The electroplating on this product is finished to the highest standard. Due care needs to be taken to ensure
the appearance is retained.
We recommend cleaning all products with a soft damp cloth ONLY and advise strongly against the use of
all aggressive/corrosive cleaning products i.e. powders and liquids. If these instructions are not followed,
this may invalidate your guarantee in the event of a problem occurring.
VADO
Wedmore Road, Cheddar, Somerset, England BS27 3EB
tel 01934 744466, fax 01934 744345
www.vado.com
sales
@
vado.com
