Vaddio WallVIEW – Document Number – 010-2201-000 Rev. F
Page 6 of 8
WARRANTY
INFORMATION
Hardware* Warranty -
One year limited warranty on all parts. Vaddio warrants
this product against defects in materials and workmanship for a period of one year
from the day of purchase if Vaddio receives notice of such defects during the
warranty. They will, at its option, repair or replace products that prove to be
defective.
Exclusions
- The above warranty shall not apply to defects resulting from:
improper or inadequate maintenance by the customer, customers applied software
or interfacing, unauthorized modifications or misuse, operation outside the normal
environmental specifications for the product, use of the incorrect power supply, or
improper site operation and maintenance.
Vaddio Customer Service
– Vaddio will test, repair, or replace the product or
products without charge if the unit is under warranty. If the product is out of
warranty, Vaddio will test then repair the product or products. The cost of parts
and labor charge will be estimated by a technician and confirmed by the customer
prior to repair. All components must be returned for testing as a complete unit.
Vaddio will not accept responsibility for shipment after it has left the premises.
Vaddio Technical Support
- Vaddio technicians will determine and discuss with
the customer the criteria for repair costs and/or replacement. Vaddio Technical
Support can be contacted through one of the following resources: e-mail support
at
.
Return Material Authorization (RMA) Number -
Before returning a product for
repair or replacement request an RMA from Vaddio’s technical support. Provide a
technician with a return phone number, e-mail address, shipping address, and
product serial numbers. Describe the reason for repairs or returns as well as the
date of purchase. Include your assigned RMA number in all correspondence with
Vaddio. Write your assigned RMA number on the outside of the box when
returning the product.
Voided Warranty
– The warranty does not apply if the original serial number has
been removed or if the product has been disassembled or damaged through
misuse, accident, modifications, or unauthorized repair.
Shipping and Handling
- Vaddio will not pay for inbound shipping transportation
or insurance charges or accept any responsibility for laws and ordinances from
inbound transit. Vaddio will pay for outbound shipping, transportation, and
insurance charges for all items under warranty but will not assume responsibility
for loss and/or damage by the outbound freight carrier. If the return shipment
appears damaged, retain the original boxes and packing material for inspection by
the carrier. Contact your carrier immediately.
Products not Under Warranty
- Payment arrangements are required before
outbound shipment for all out of warranty products.
*Vaddio manufactures its hardware products from parts and components that are new or equivalent to new in
accordance with industry standard practices.
