11
PROBLEM
POSSIBLE CAUSE
SOLUTION
A USB 3 device is
not enumerating as
USB 3, or the
operating system is
notifying the user
that the device can
“Perform Faster if
connected to a USB
3 port”.
•
The USB device is malfunctioning.
•
The computer does not recognize
the USB device.
•
The application software for the
USB device is not operating.
•
The USB 3 port on the computer is
malfunctioning.
•
The USB extender is
malfunctioning.
Follow these steps:
1.
Disconnect the extender from the computer.
2.
Connect the USB 3 device directly to the host
computer.
If the device does not operate as expected as a USB
3 device, consult the user documentation for that
device or try a different USB port on the host
computer.
3.
Update the host computer BIOS, chipset or USB
controller drivers from the manufacturer’s website.
4.
If the device operates as USB 3 device when directly
connected to the computer, connect another USB 3
device to the extender and reconnect it to the host
computer.
If the second device does not operate as a USB 3
device, the extender may be malfunctioning.
Contact Technical Support for assistance.
If the second device operates as a USB 3 device as
expected, the first device may not be compatible
with this extender. Contact Technical Support.
All LEDs are flashing
and the system is
operational.
Unit is or was operating at an unsafe
temperature.
•
Check ambient temperature. Ensure temperature
does not exceed 50°C (122°F).
•
Power cycle the unit to remove LED status.
All LEDs are flashing
and the system is
NOT operational.
Unit has exceeded safe operating
temperature.
•
Remove external sources of heat or change location
of the unit.
•
Power cycle the unit to return to operation.
LEDs are scrolling
LEFT to RIGHT,
starting with
STATUS.
Unit is programming.
Wait for the unit to finish programming.
