Troubleshooting and Care
Check the
first. If there is an issue, use this table to determine whether to call
Vaddio Technical Support.
What is it doing?
Possible causes
Check and correct
Nothing.
The display is off and the
buttons do not light up.
Power is not connected.
Connect the mid-span power injector's
power cord.
The network/PoE+ cable
between the controller and the
mid-span power injector is bad.
Check using known good cables.
The wall outlet is not active.
(Check by finding out if it
powers something else, such
as a laptop or phone charger.)
Use a different outlet.
The camera controller or its
mid-span power injector is bad.
Contact your reseller or Vaddio
Technical Support.
No communication with any IP-
connected cameras
(buttons for all IP cameras blink
blue)
The camera controller is not
connected to the network.
Can you access the cameras' web
interfaces with your browser?
If so, check the connection from the
power injector to the rest of the
network. Ensure that the cable is
connected to an active network port.
The cable on the network side
of the power injector is bad.
Try a different cable.
Contact your network administrator if
the problem persists.
No communication with a
specific IP-connected camera
(button blinks blue)
The camera is not available.
Wait a few minutes. This happens
during camera firmware updates.
Check whether the camera's power is
connected.
The camera is not at that IP
address.
Ask someone in the room with the
camera to press the Data Screen
button on the camera's remote, and
read the IP address off the display
screen.
Then update the camera's IP address in
the address book.
The camera requires a firmware
update to communicate with
the camera controller.
If the camera has not been updated to
version 2.0.0 or later, download and
install the latest firmware for the
camera.
The display connected to the
camera controller's HDMI
output shows a pattern of color
bars
No camera is selected.
No video stream is available
from the selected camera - this
may mean:
This is normal.
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Integrator's Complete Guide to PCC Premier Precision Camera Controller
