IN-Wall Enclosures
Wall Enclosures - Document 341-744 Rev. C
Page 4 of 4
WARRANTY INFORMATION
Hardware* Warranty -
One year limited warranty on all parts. Vaddio warrants this product against defects in
materials and workmanship for a period of one year from the day of purchase from Vaddio. If Vaddio receives notice
of such defects during the warranty period, they will, at their option, repair or replace products that prove to be
defective.
Exclusions
- The above warranty shall not apply to defects resulting from: improper or inadequate maintenance by
the customer, customer applied software or interfacing, unauthorized modifications or misuse, operation outside the
normal environmental specifications for the product, use of the incorrect power supply, improper extension of the
power supply cable or improper site operation and maintenance.
Vaddio Customer service
– Vaddio will test, repair, or replace the product or products without charge if the unit is
under warranty and is found to be defective. If the product is out of warranty, Vaddio will test then repair the product
or products. The cost of parts and labor charge will be estimated by a technician and confirmed by the customer prior
to repair. All components must be returned for testing as a complete unit. Vaddio will not accept responsibility for
shipment after it has left the premises.
Vaddio Technical support
- Vaddio technicians will determine and discuss with the customer the criteria for repair
costs and/or replacement. Vaddio Technical Support can be contacted through one of the following resources: e-mail
support at
or online at
Return Material Authorization (RMA) number -
Before returning a product for repair or replacement, request an
RMA from Vaddio’s technical support. Provide a technician with a return phone number, e-mail address, shipping
address, and product serial numbers and describe the reason for repairs or returns as well as the date of purchase
and proof of purchase. Include your assigned RMA number in all correspondence with Vaddio. Write your assigned
RMA number on the shipping label of the box when returning the product. Please see Vaddio’s website for current
RMA policies and procedures.
Voided warranty
– The warranty does not apply if the original serial number has been removed or if the product has
been disassembled or damaged through misuse, accident, modifications, or unauthorized repair. Cutting the power
supply cable on the secondary side (low voltage side) to extend the power to the device (camera or controller) voids
the warranty for that device.
Shipping and handling
- Vaddio will not pay for inbound shipping transportation or insurance charges or accept any
responsibility for laws and ordinances from inbound transit. Vaddio will pay for outbound shipping, transportation, and
insurance charges for all items under warranty but will not assume responsibility for loss and/or damage by the
outbound freight carrier. If the return shipment appears damaged, retain the original boxes and packing material for
inspection by the carrier. Contact your carrier immediately.
Products not under warranty
- Payment arrangements are required before outbound shipment for all out of
warranty products.
*Vaddio manufactures its hardware products from parts and components that are new or equivalent to new in
accordance with industry standard practices.
IN-
Toll Free: 800-572-2011
©2009 Vaddio - All Rights Reserved. Reproduction in whole or in part without written permission is prohibited. Specifications and pricing are
subject to change without notice. Vaddio, IN-Wall, EZCamera, EZIM and WallVIEW are registered trademarks of Vaddio. All other
trademarks are property of their respective owners. Document Number 341-744 Rev C.
