www.VacMasterFresh.com • 800-821-7849
TROUBLESHOO
TING
11
Troubleshooting
• The DUO550 will not turn ON:
a. Make sure the unit is plugged into a grounded outlet.
b. Make sure the outlet is working.
c. Check the power cord for any tears or frays.
d. Check the fuse located in the power cord connecting
outlet.
• Error code in the Digital Display:
E01 – The DUO550 cannot achieve the preset vacuum level.
a. Close and hold down the lid during the vacuum cycle.
b. Make sure the chamber gasket is clean and not damaged.
E02 – The DUO550 will not enter the sealing mode.
a. The lid must be in the closed position during the vacuum
and sealing cycle.
NOTE: To clear Error Code, turn OFF the machine, then turn if back on.
• The pouch/bag is not sealing properly:
a. Push and hold down the lid during the vacuum cycle.
b. Increase or decrease the Seal Time. A positive seal will
look clear. If the seal is spotty, incomplete, wrinkled, white
or milky, cut the seal and restart the sealing process.
c. When vacuum packaging moist / wet foods, create a
second seal above the first seal to ensure a positive seal.
d. For the best results, use VacMaster
®
Chamber Pouches/
Bags.
• Loss of vacuum from the chamber pouch/bag:
a. Check for any puncture holes in the pouch/bag. Cover any
sharp item edges with a VacMaster
®
Bone Guard sheet
and vacuum package in a new pouch/bag.
b. Check the seal and adjust the placement and/or sealing
time.
