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WARRANTY
1. Subject to fair wear and tear and the due, observance of any installation user, storage, operating or
maintenance instructions the Seller undertakes to replace or, at its option repair free of charge to the
purchaser, any goods which the purchaser can establish are defective by reason of defective
workmanship or materials which are returned to the Seller, carriage paid, within 12 months of the date
of dispatch by the Seller. In the event, however, that the Seller supplies spare parts either direct, or
that are fitted or installed or replaced by the Sellers' service center such spare parts will be subject to
a warranty period of six months only.
2. The Purchaser cannot return any product for warranty repair without the prior approval of VACGEN
and the issue of a Goods Return Number (GRN). This shall be obtained by contacting the service
center at VACGEN. All returned products must be accompanied by a completed Declaration of
Contamination form. Customers must, in the first instance, contact the local selling agent.
3. We reserve the right to decline to service equipment, we consider is in any way hazardous until a
clearance or safety certificate, in a form satisfactory to VACGEN, has been completed and returned
by the customer.
REPAIR
The following additional terms and conditions apply in the event that the customer elects to use the
services of VACGEN workshop on a chargeable basis.
1. At its own cost the customer shall dispatch the equipment to the workshop, carriage paid, suitably
packaged, protected and insured, bearing, a Goods Return Number (GRN)and a completed
Declaration of Contamination certificate obtained from VACGEN in advance of shipment.
2. During the period that the equipment is on VACGEN premises, VACGEN will insure the equipment
against all risks.
3. Vacuum Generator will provide an acknowledgement of the receipt together with an estimate of the
repair charges. Such estimates are carried out on a visual basis and are therefore intended as a
guide only. Formal fixed price repair quotations are available and involve the disassembly of the
equipment to determine the full extent of
the work necessary to restore the equipment to an acceptable standard. In the event that the
customer chooses not to proceed with the repair VACGEN will make a charge to cover this
examination effort.
Note:
The above are extracts from VACGEN Conditions of sale. Complete copies can be obtained from:
VACGEN, Maunsell Road, Castleham Industrial Estate St. Leonards on Sea, East Sussex, TN38
9NN, United Kingdom.
