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9 Trouble-shooting
Result
Possible cause
Solution
Grey residue on wash-
ing
▪
Grease and dirt
particles have not
been removed from
fabric effectively.
▪
Residue from deter-
gent, limescale and
dirt.
▸ Use more detergent next time.
▸ Use heavy-duty washing detergent.
▸ Adjust amount of detergent to wa-
ter hardness and degree of soiling
of washing (see page 15).
▪
Washing drum is
overloaded.
▸ Put less laundry into the washing
Washing feels hard
▪
Poor rinse effect
through very soft
water (below 15
°fH).
▸ Select the additional function.
Unsatisfactory wash res-
ult using detergent for
coloureds
▪
Washing detergent
used does not con-
tain bleach.
▸ Use washing detergent containing
▸ Fruit, coffee and tea stains cannot
be removed.
▪
Exceptionally heavily
soiled washing.
▸ Select stronger wash programme.
Unsatisfactory wash res-
ult using liquid deter-
gent
▪
Liquid detergent
does not contain
bleach.
▸ Use washing detergent containing
▸ Fruit, coffee and tea stains cannot
be removed.
Soap deposits on wash-
ing
▪
Water hardness is
too high.
▸ Soap detergent should only be
used if the water hardness is be-
low 25 °fH (see page 15).
Colour run
▪
Non-fast colours in
the wash.
▸ Wash white and coloured textiles
separately.
▸ Follow fabric care labels.
▪
Items in the wash
whose colour has
run.
▸ Empty garment pockets.
Unsatisfactory rinsing
performance
▪
Too much washing
detergent.
▸ Adjust washing detergent dosage
to water hardness and degree of
soiling (see page 15).
▪
Very soft water (be-
low 15 °fH).
▸ Use the additional function.
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