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11 Trouble-shooting
Result
Possible cause
Solution
Grey residue on
washing
▪
Grease and dirt
particles left behind.
▪
Residue from detergent,
limescale and dirt
▸ Increase detergent dosage.
▸ Use heavy-duty washing detergent.
▸ Adjust amount of detergent to water
hardness and degree of soiling of
washing (see page 18).
▪
Washing drum is over-
loaded.
▸ Put less laundry into the washing
Washing feels
hard
▪
Poor rinsing effect
through very soft water
(below 15 °fH).
▸ Select user setting «Soft water» (see
Unsatisfactory
wash result using
detergent for col-
oureds
▪
Washing detergent used
does not contain
bleach.
▸ Use washing detergent containing
▪
Exceptionally heavily
soiled washing.
▸ More intensive programme, e.g. de-
gree of soiling
«heavily
soiled».
Unsatisfactory
wash result using
liquid detergent
▪
Liquid detergent does
not contain bleach.
▸ Use washing detergent containing
Soap deposits on
washing
▪
Water hardness is too
high.
▸ Soap detergent should only be used
if the water hardness is below 25
°fH (see page 18).
Unsatisfactory
rinsing perform-
ance
▪
Too much washing de-
tergent.
▸ Adjust washing detergent dosage to
water hardness and degree of soil-
ing (see page 18).
▪
Very soft water (below
15 °fH)
▸ Select user setting «Soft water» (see
Fabric stains
▪
Rust stains
▪
Chemical effect
▪
Residues from hair care
products, cosmetics
and plants can react
with the suds to cause a
chemical reaction that
can result in staining.
▸ Brush out pockets in garments.
▸ Wash items with metal parts separ-
ately.
Colour run
▪
Non-fast colours in the
wash.
▸ Wash white and coloured textiles
separately.
▸ Follow fabric care labels.
▪
Items in the wash
whose colour has run.
▸ Empty garment pockets.
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