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Common Problems
PROBLEM
SOLUTION
Failed to power on the machine
• The battery power is insufficient. Please place the machine on the
docking station, and align with the charging electrode. The machine will
be automatically powered on.
• The ambient temperature is below 0°C or above 40°C. Please use the
machine when the ambient temperature is 0°C to 40°C.
Failed to charge the machine
• Move the machine away from the docking station, and check whether
the indicator of the docking station is on. Make sure that both ends of the
power adapter are properly connected.
• The docking station is not in proper contact with the machine. Please
clean the docking station shrapnel and the charging contact on the
machine, or push the side brush to one side.
Failed to return to the docking station The machine is too far away from the docking station. Try to place the
machine near the docking station.
Abnormal behavior
Power off the machine and then on again.
There is abnormal noise during
cleaning.
The roller brush, side brushes, or wheels may be entangled with foreign
objects. Please clean them after stopping the machine
