WARRANTY AGAINST DEFECTS
Laser Corporation Pty Ltd (“Laser”) warrants your new product to be free from defects in materials and
workmanship for 12 months, from the date of purchase, provided that the product is used in accordance with
accompanying recommendations or instructions where provided. The benefit of this warranty is in addition to
your rights under the Australian Consumer Law and to other rights and remedies of the c
onsumer under a law
in relation to the goods or services to which the warranty relates.
Through a network of retailers and resellers, Laser will provide you with your choice of a refund, repair or
exchange (where possible) for this product if it becomes de
fective within the warranty period. This warranty
will no longer apply where the defect is a result of alteration, accident, misuse, abuse, normal wear and tear,
neglect or improper storage.
Please retain your receipt as proof of purchase
How to make a product warranty claim:
Step 1: Find your receipt which proves the date of purchase. Where the date of purchase cannot be verified,
your place of purchase or Laser will make an assessment based on the date of manufacture, the condition of
the Laser P
roduct and the type of defect.
Step 2a): Contact your place of purchase. They will assess the nature of the fault and refund or replace the
product as per their store refund or warranty policy.
Step 2b): If your place of purchase cannot be contacted, then you can contact Laser. Customer Service with
details of your defective Laser Product: Phone: (02) 9870 33
40
(click on “Consumers (End Users)”). Our business address is at 1/6
-
8 Byfield
Street, North Ryde, NSW 2113
Step 3: Laser will issue you with a Return Authorisation (RA) number within 48 hours. When requested, send
us the defec
tive Product and a copy of your receipt. Laser will cover the cost of the return delivery.
Step 4: Wait for us to contact you. Once we have received your defective Laser Product for inspection, we
will inform you of our assessment of your claim
within 7 days. When we contact you, we will firstly let you
know whether you have a valid claim under this Warranty, and if so, we will inform you whether your
defective Laser Product will be replaced or repaired, together with the number of days you can e
xpect to wait
to receive your replaced or repaired Laser Product.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable
loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major failure.
