V-Count 3D Alpha+, Руководство пользователя

Страница: 62 / 71

3D Alpha+ User’s Manual
62
8 FAQ
In this topic please follow any point step by step. Try the first recommended solution,
examine the result then continue with the next step.
1. I cannot reach V- Count device through “ping”.
•
Check the network settings of the device. It can have been changed by the
system integrator.
•
Retrieve the device to its default settings by Reset Procedure and Factory
Settings.
•
There can be a problem with the network connection of the device. Control the
cable connections.
•
Unplug and Plug in the power cable of the device.
•
Check network in case of any IP conflict between devices.
2. Live Stream does not show frames from the device.
•
Control LED status. Act according to the failure indicated there.
o
If LED2 is green:
▪
Try with a different web browser. Do not use Internet Explorer
or Edge at any step. Use only Google Chrome or Mozilla Firefox.
▪
Reboot the device from web interface
o
If LED2 is red
▪
Reboot the device from web interface
▪
Power off/on the device
•
Check the power connections:
o
Be sure about not extending the DC side of the adaptor.
o
Check the Cat5/6 cable about not extending the limits of the cable
length.
•
Check the adaptor regarding the possible damages of it.
•
Change the adaptor.
3. Server time is not the real time.
•
Check internet connection.
•
Check the IP/Gateway addresses of the device
•
Check Time Zone
•
Control whether the ports being used by the device are being used by a
software or not, or if it is closed by the firewall.
4. The system worked fine and counted without any mistake; after a while it has started
to miscount.
•
Clean the camera lens. There can be dust on the camera.