6 Troubleshooting
51
6
Troubl eshoot ing
Problem Causes
Corrective
Actions
Power adapter is not
connected correctly.
Ensure the power adapter is
connected correctly
Power outlet is controlled
by a light switch that is
not turned on.
Ensure the power adapter is
not plugged into an outlet
controlled by a light switch or
turn on the controlling light
switch.
No power
Power is not turned on.
Press power button on
Media Console.
TV is not turned on.
Ensure the TV is turned on.
Video cable is not
properly connected
Ensure the video cable is
connected correctly. Refer to
the “Hardware Installation”
section for detail.
No picture
TV is not set up properly
Adjust TV input mode to A/V
or S-Video
Audio cable is not
properly connected
Ensure the audio cable is
connected correctly. Refer to
the “Hardware Installation”
section for detail.
No sound
Volume control is
adjusted to minimum, or
MUTE
is pressed
Turn the volume up or check
that
MUTE
is not selected
using the Media Console
remote control. Also ensure
that the volume is set high
enough on the TV and that
the TV mute is not selected.
The batteries are not
inserted with the correct
polarity
Insert the batteries properly
The batteries are dead or
there are no batteries.
Insert new batteries
Remote control is too far
from the Media Console
Move the remote control into
the effective range
Remote control
does not work
Something is between
the remote and the Media
Console IR sensor..
Remove the obstacle
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