23
Q: Fail to turn on the device
FAQs
A:
Please check if battery is charged. if so, charge the device for several hours.
Q: No reply to SMS command
A:
1. Only GSM SIM card with voice call, SMS and GPRS data plan works with the device, please make sure
the GSM SIM card supports these functions
2. Please install the SIM card into a cell phone to disable the PIN code, the answering machine, the call
transfer and etc. then put the SIM card back into the tracker in the right direction.
3. Please make sure GSM SIM card has got sufficient credit.
Q: Why is my device not getting GPS signal?
A:
When the GPS tracker is experiencing interference, the GPS light (blue) will become solid. This means that
no wireless signal is available and the device is actively searching for a new signal. Please bear in mind that
many major cities have GPS dead zones, and GPS signal may not reach underground. A more open outdoor
space is recommended to make sure the device can receive the GPS signal normally.
Q: SMS command works OK, indicator shows solid yellow light and APP shows
“
device not enabled
”
A:
The APN may not be setup or not correctly setup. Check APN settings and eventually set it up again. Check
the link below to find out the correct APN information for your SIM card,
http://wiki.apnchanger.org/United_Kingdom
After setup the APN correctly, if the app still shows
“
Device not enabled
”
, please take out the SIM card for 10
seconds and then insert the SIM card again, then login and check the APP.
Q: SMS command works OK and APP shows
“
Offline
”
A:
This case is normal. The device will enter into sleep mode if there is no motion detected for 5 minutes. Call
