5
Error Codes
Error Code
Cause
Solution
AS
Humidity sensor error
Disconnect the unit from the power source and
reconnect it. If the problem persists, the unit may
require service. See warranty information.
ES
Temperature sensor error
P2
Water tank is full or incorrectly positioned
Empty the tank and ensure it is
correctly positioned.
EC
Unit error
Ensure the ambient temperature is between 41ºF
and 95ºF. If the problem persists, the unit may
require service. See warranty information.
Troubleshooting
Problem
Cause
Solution
Unit is not running. • Unit has reached its preset level.
• Water tank is full.
• Circuit breaker tripped.
• Unit is unplugged.
• Empty water tank and reinstall in unit; ensure
tank is seated properly.
• Reset circuit breaker; do not plug other devices
into the same outlet as the dehumidifier.
• Ensure unit is fully plugged into power source.
Unit is not
removing
enough moisture
from the air.
• Unit must operate longer.
• An object is obstructing the air intake.
• The humidity control is not set
low enough.
• Doors or windows are open.
• Room temperature is too low.
• There is a source of excessive water vapor
such as a kerosene heater in the room.
• Allow unit more time to operate.
• Move any objects, including curtains or
furniture, away from the unit.
• Set the unit at a lower humidity level.
• Ensure all doors and windows are
securely closed.
• Raise room temperature above 41°F.
• Remove the device creating excessive
water vapor.
Noisy operation
• The air filter is clogged.
• The unit is tilted instead of upright.
• The floor surface is not level.
• Remove and wash the air filter.
• Ensure the unit is on a level surface and is
sitting upright.
• Move the unit to a level surface.
Frost appears on
the coils.
• Normal operation
• The unit has an auto-defrost feature
which will activate until frost disappears.
Water on floor
• Hose drain outlet cover is loose or missing.
• Hose connection is loose when using
continuous drain mode.
• Replace or tighten outlet cover.
• Ensure hose connection is tight
and free of leaks.
Error Codes
The following error codes may appear on the unit’s display panel.
