9
Help
•
Check that everything is connected properly. Refer to pages 6 and 7 to see what your
setup should look like.
•
Check the power light on the router is on. If it’s not, please make sure that your power
supply is plugged in properly.
•
Check that Wi-Fi is enabled on your device if you’re connecting wirelessly.
•
Check you’ve entered the details on your Wireless Settings Card correctly.
•
Restart your equipment. Push the black on/off button on the back of the router. After
20 seconds, push the on/off button again. A sequence of lights will come on which
may take a minute or two to stabilise. Now try connecting to the internet again.
There are some simple steps you can take before calling us.
Still need help?
If you’ve followed all the steps in this guide and are still experiencing difficulties,
please call us on
0333 777 0 555.
For more help setting up, visit
uwdc.co.uk/help
Having trouble connecting?
We’ve put together
a video tutorial
which can talk you
through how to
setup your router.
Watch it here:
uwdc.co.uk/router
TIP!
