User Guide 21
20 User Guide
Friendly Credit
15:38
Warning
12.01.16
Your supply will switch off at 10:00
!
Top-up
OK
FRIENDLY CREDIT PERIOD OVER
Please top-up ~8.00
If you have not topped-up over the weekend or evening,
your In-Home Display will show an alert to let you know
that your supply is due to go off shortly. To clear the
alert press ‘OK’.
Other
What happens when Friendly Credit hours are over?
When is Friendly Credit available?
Looking after y
ou
Looking after y
ou
Emergency Credit
Friendly Credit
Mon-Fri
10am* - 2pm*
Yes
No
Mon-Fri
2pm* - 10am*
Yes
Yes
Sat, Sun
& Bank Holidays
Yes
Yes
Our Friendly Credit feature means you never
lose supply during evenings, weekends or
bank holidays – even if your Emergency
Credit runs out, or has not been activated.
Your smart meters automatically enter
Friendly Credit mode everyday from 2pm*
until 10am* the next working day – giving
you plenty of time to top-up your supply.
Any extra credit used beyond the £15
Emergency Credit is called 'Friendly Credit'.
*This may be subject to change
