TROUBLESHOOTING
26
The
CIDCO
Incorporated
Customer Service Center is located at 220
Cochrane Circle, Morgan Hill, CA 95037. We recommend that all
service on the phone be performed by
CIDCO
Incorporated
or an
authorized repair agent.
Network Ser-
vice keys do not
work
●
Check your service. Call your telephone company to
ensure that you have the appropriate service turned
on.
●
Check to ensure the proper Network Service star
code is being dialed. Reference your Network Ser-
vices insert or the front of your telephone book. See
Restoring Network Service Keys
on page 14.
NO DATA SENT
●
Check your service. Call your telephone company to
ensure that you have
Caller ID
or
Caller ID on Call
Waiting
service.
●
Check the answering machine. Ensure that your
answering machine is set to answer after two rings.
●
Ensure you answer the call after two rings.
●
Check Call Fowarding. Ensure that
Call Fowarding
is
turned off.
●
Contact your telephone company’s Service Depart-
ment if the problem continues for more than 24
hours. Your your telephone company central office
may be temporarily experiencing an overload.
S
YMPTOM
C
ORRECTIVE
A
CTION
SuperManual.book Page 26 Wednesday, March 22, 2000 11:03 AM