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7.2 Return Policy
We offer a 30-day return policy from when your package is delivered to your shipping
address. By placing an order with USA Lab, you express that you have read and agreed to
the following return policies.
•
We do not accept returns for customized items
. When purchasing a customized item,
you agree that there are no returns due to the nature of the item(s) being specific to your
needs.
We do not accept returns on any solvents or consumables
.
•
Pre-orders
: There will be a
10% non-refundable fee
associated with pre-orders that are
canceled. This covers the banking fees and the hold fee.
• By default, a
15% restocking fee
is applied on all items that are in original packaging and
unused with no damage. This applies to all items returned within 30 days.
No exceptions
.
You will be responsible for the return shipment unless deemed defective by USA Lab. In
that case, we will pay for return shipment and replacement shipment costs.
• The item(s) must be returned in original packaging and in undamaged condition. The
item(s) must have no signs of usage or wear including stickers, scratches, dents, resins,
non-standard fluids, plant matter, or any other wear not representing a new, unused item.
Unused and undamaged products not in original packaging will be subject to a restocking
fee equal to 25% of the purchase price.
Products deemed defective with any signs of usage or wear whatsoever of damage or
usage (including but not limited to the presence of botanical material, resins, cleaning
agents, stickers or decals, or any damage, wear, or tear) will not be accepted for return.
• Once the returned item is rece
ived, tested, inspected, and processed, a refund will be
issued. If your item(s) are in original packaging and unused,
you will be refunded the
initial purchase price with the 15% restocking fee deducted
.
If your item(s) are deemed damaged or used,
you will not be refunded.
