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Troubleshooting

60

3.

Then type 

ipconfig/renew

. 

D. The 10/100 LED does not light after a connection is made.

1.

Check that the host computer and the 802.11g 54Mbps Router 
are both powered on.

2.

Be sure the network cable is connected to both devices.

3.

Verify that Category 5 cable is used if you are operating at 
100 Mbps, and that the length of any cable does not exceed 
100 m (328 ft).

4.

Check the network card connections.

5.

The 10BASE-T/100BASE-TX port, network card, or cable may be 
defective. 

E.

If wireless clients cannot access the network, check the 
following:

1.

Be sure the 802.11g 54Mbps Router and the wireless clients 

are configured with the same Service Set ID (SSID).

2.

If authentication or encryption are enabled, ensure that the 
wireless clients are properly configured with the appropriate 
authentication or encryption keys.

Содержание USR5462

Страница 1: ...U S Robotics 802 11g 54Mbps Router USER GUIDE 9 rev 1 0 9 04 R24 0769 00 ...

Страница 2: ...Trademarks Other product and company names are trademarks or registered trademarks of their respective holders ...

Страница 3: ...1g 54Mbps Router 9 Navigating the Web Browser Interface 9 Making Configuration Changes 10 Setup Wizard 11 Time Zone 11 Broadband Type 12 Advanced Setup 17 System 18 WAN 22 LAN 28 Wireless 29 WDS Wireless Distribution System 36 NAT Network Address Translation 38 Firewall 42 DDNS Dynamic DNS Settings 50 UPnP Universal Plug and Play Setting 51 Tools 53 Status 56 Troubleshooting 57 Regulatory and Warr...

Страница 4: ......

Страница 5: ...cribed in the following figure and table LED Status Description PWR Green On The 802 11g 54Mbps Router is receiving power WLAN Green On The 802 11g 54Mbps Router has established a valid wireless connection Flashing The WLAN port is transmitting or receiving traffic WAN Green On The WAN port has established a valid network connection LAN1 4 100 On The indicated LAN port has established a valid 100 ...

Страница 6: ...ing The indicated LAN port is transmitting or receiving traffic Item Description LEDs Power WLAN WAN and LAN port status indicators See LED Indicators on page 1 Power Inlet Connect the included power adapter to this inlet Warning Using the wrong type of power adapter may damage your router WAN Port WAN port RJ 45 Connect your cable modem DSL modem or an Ethernet router to this port LED Status Desc...

Страница 7: ...card or a USB to Ethernet converter TCP IP network protocol installed on each PC that needs to access the Internet A web browser such as Microsoft Internet Explorer 5 5 or above installed on one PC at your site for configuring the 802 11g 54Mbps Router Reset Button Use this button to reset the power and restore the default factory settings LAN Ports Fast Ethernet ports RJ 45 Connect devices such a...

Страница 8: ...to find out what letter your CD ROM drive uses before you begin installing your new product You will need to know this to properly install your software Step One Connect your modem to the 802 11g 54Mbps Router Turn off your computer and your cable or DSL modem Locate the Ethernet cable from your cable or DSL modem that is con nected to your computer s Ethernet adapter If your broadband is connecte...

Страница 9: ...nnect your cable or DSL modem to the 802 11g 54Mbps Router you must use an Ethernet cable Step Two Connect your 802 11g 54Mbps Router to your computer and con nect the power supply Connect one end of the supplied Ethernet cable to your computer s Ether net adapter Connect the other end to one of the LAN ports on the 802 11g 54Mbps Router ...

Страница 10: ...ng on page 57 Perform the steps of the Setup Wizard to configure the basic connection settings of the 802 11g 54Mbps Router Your Internet connection user name and password will be required for the installation of the 802 11g 54Mbps Router Depending on your ISP you may need to know some of the following information IP Address Subnet Mask Gateway Router DNS Servers Name Servers and Service Name opti...

Страница 11: ... for more information 4 If required enter the IP address Info for the 802 11g 54Mbps Router and then click Finish After finishing the Setup Wizard if it does not report Connected perform the steps of the Setup Wizard again If Web User Interface still did not report Connected or if at anytime you want to validate your Internet settings click Advanced Setup and select Status To make a wireless conne...

Страница 12: ...stallation procedure If the page does not load refer to the Trou bleshooting section Note Refer to Configuring the 802 11g 54Mbps Router on page 9 for more detailed configuration information Contact your ISP if you have any ques tions about your WAN type or your connection information The installation procedure for the 802 11g 54Mbps Router is now complete If you experience any difficulties refer ...

Страница 13: ...ewall or security software that may be running 3 Confirm that the cable is securely plugged into your computer and the 802 11g 54Mbps Router ports 1 4 4 Make sure that the LED that corresponds with the port you are using is lit green If you don t have a link light then try another cable until you get a good link Navigating the Web Browser Interface To access the 802 11g 54Mbps Router s user interf...

Страница 14: ...Router for use with a cable modem or DSL modem Advanced setup supports more advanced functions like hacker attack detection IP and MAC address filtering intrusion detection virtual server setup virtual DMZ hosts and other advanced functions Making Configuration Changes Configurable parameters have a dialog box or a drop down list Once a configuration change has been made on a page be sure to click...

Страница 15: ...one Click on the Setup Wizard picture The first item in the Setup Wizard is Time Zone setup For accurate timing of client filtering and log events you need to set the time zone Select your time zone from the drop down list and click NEXT ...

Страница 16: ...ith your Internet Service Provider for more information For a cable modem connection see the following page For a Fixed IP xDSL connection see Fixed IP xDSL on page 13 for a PPPoE xDSL connection see PPPoE xDSL on page 14 for a PPTP connection see Point to Point Tunneling Protocol PPTP on page 15 and for BigPond connection see BigPond on page 16 ...

Страница 17: ...on Then click Clone MAC address Click Finish to complete the setup The Status page will be displayed allowing you to view the connection status as well as other information See Status on page 56 for details Fixed IP xDSL Some xDSL Internet Service Providers may assign a fixed static IP address If you have been provided with this information choose this option and enter the assigned IP address Subn...

Страница 18: ... value 1454 unless your service provider has specified otherwise Enter a Maximum Idle Time in minutes to define a maximum period of time for which the Internet connection is maintained during inactivity If the connection is inactive for longer than the Maximum Idle Time it will be dropped Default 0 Enable the Auto reconnect option to automatically re establish the connection as soon as you attempt...

Страница 19: ...P Address the assigned IP Address and Subnet Mask Leave the Maximum Transmission Unit MTU at the default value 1460 unless your service provider has specified otherwise Enter a Maximum Idle Time in minutes to define a maximum period of time for which the Internet connection is maintained during inactivity If the connection is inactive for longer than the Maximum Idle Time it will be dropped Defaul...

Страница 20: ...1g 54Mbps Router 16 BigPond If you use the BigPond Internet Service which is available in Australia enter the User Name Password and Authentication Service Name for BigPond authentication Click Finish to complete the setup ...

Страница 21: ...ingle ISP account with multiple users sets up virtual servers Firewall Configures a variety of security and specialized functions including Access Control Hacker Prevention and DMZ DDNS Dynamic DNS provides users on the Internet with a method to tie their domain name to a computer or server UPnP With Universal Plug and Play a device can automatically join a network obtain an IP address communicate...

Страница 22: ...ylight savings To automatically update the 802 11g 54Mbps Router s internal clock by synchronizing with a public time server over the Internet choose one of the methods below Get date and time from online time servers Network Time Protocol Choose the online standard time server for your area from the drop down menu or enter the IP address of the time server on your network Set date and time using ...

Страница 23: ...Advanced Setup 19 Set date and time manually For manually setting the date and time configure the date by selecting the options from the drop down list and enter the digits for the time ...

Страница 24: ... sensitive Note If your password is lost or you cannot gain access to the user interface press the Reset button on the rear panel holding it down for at least five seconds to restore the factory defaults Enter a maximum Idle Time Out in minutes to define a maximum period of time for which the login session is maintained during inactivity If the connection is inactive for longer than the maximum id...

Страница 25: ...eck Enable and set the IP address or IP address range of the remote host Click APPLY Default Disable Note If you select Any IP Address in the Allow Access to field any host can manage the 802 11g 54Mbps Router Syslog Server The Syslog Server downloads the 802 11g 54Mbps Router s log file to the server with the IP address specified on this screen Default Disabled ...

Страница 26: ...service and do not change it unless required by your ISP If your ISP used the MAC address of an Ethernet adapter as an identifier when first setting up your broadband account only connect the PC with the registered MAC address to the 802 11g 54Mbps Router and click the Clone MAC Address button This will replace the current 802 11g 54Mbps Router MAC address with the already registered Ethernet adap...

Страница 27: ... data packets Leave this on the default value 1454 unless your service provider has specified otherwise Enter a Maximum Idle Time in minutes to define a maximum period of time for which the Internet connection is maintained during inactivity If the connection is inactive for longer than the Maximum Idle Time it will be dropped Default 10 minutes Enable the Auto reconnect option to automatically re...

Страница 28: ...e configuration of the PPTP client on each client PC Enter the PPTP Account Password Host Name and then Service IP Address usually supplied by your ISP the assigned IP address and subnet mask Leave the Maximum Transmission Unit MTU at the default value 1460 unless your service provider has specified otherwise Enter a maximum Idle Time Out in minutes to define a maximum period of time for which the...

Страница 29: ...ur Internet Service Provider has assigned a fixed IP address enter the assigned address and subnet mask for the 802 11g 54Mbps Router then enter the gateway address of your ISP You may need a fixed address if you want to provide Internet services such as a web server or FTP server ...

Страница 30: ...igPond BigPond is a service provider in Australia that uses a heartbeat system to maintain the Internet connection Configure the built in client with your user name password and service name to get on line ...

Страница 31: ...NS Domain Name Servers map numerical IP addresses to the equivalent domain name e g www usr com Your ISP should provide the IP address of one or more domain name servers Enter those addresses in this screen ...

Страница 32: ...s lease IP Address Pool A dynamic IP address range may be specified 192 168 2 2 254 IP addresses running from 192 168 2 100 199 are the default values Once the IP addresses e g 192 168 2 100 199 have been assigned these IP addresses will be part of the dynamic IP address pool IP addresses from 192 168 2 2 99 and 192 168 2 200 254 will be available as static IP addresses Remember not to include the...

Страница 33: ...tions Channel and SSID You must specify a common radio channel and SSID Service Set ID to be used by the 802 11g 54Mbps Router and all of your wireless clients Be sure you configure all of your clients to the same values Network Name SSID The Service Set ID This should be set to the same value as the other wireless devices in your network Default USR5462 Note The SSID is case sensitive and can con...

Страница 34: ...nes the IEEE 802 11a speed with 54 Mbps It provides a long range wireless connectivity of 100 m 328 feet associated with the IEEE 802 11b standards by offering faster speeds and longer distances from a wireless access point to a wireless PC card 54g 54g is a technology that utilizes standards based on frame bursting to achieve higher throughput With 54g enabled aggregate throughput the sum of the ...

Страница 35: ...otocol set WPA or WEP and encryption decryption keys for the 802 11g 54Mbps Router and all of your wireless clients For a more secure network the 802 11g 54Mbps Router can implement one or a combination of the following security mechanisms Wi Fi Protected Access WPA page 33 Wired Equivalent Privacy WEP page 34 The security mechanisms that may be employed depend on the level of security required th...

Страница 36: ...bled system and protocol driver for network adapter native support provided in Windows XP Provides good security in small networks Requires configured RADIUS server or manual management of pre shared key 802 1x mode Requires WPA enabled system and network adapter driver native support provided in Windows XP Provides robust security in WPA only mode i e WPA clients only Requires configured RADIUS s...

Страница 37: ...ey supports up to 64 Hex characters 2 Type 8 63 Hex characters for the Pre Shared Passphrase 3 Do not use a key that is long and complex for your clients to type accurately 4 A Hex hexadecimal digit is a number or letter in the range 0 9 or A F 802 1X Mode The 802 11g 54Mbps Router allows you to use 802 1xauthenticationfor an enterprise network environment with a RADIUS server installed In 802 1x ...

Страница 38: ...ve hexadecimal pairs for each 40 64 bit key or enter 13 pairs for the single 128 bit key For automatic 64 bit security enter a passphrase and click Generate Four keys will be generated as shown below Choose a key from the drop down list or accept the default key Automatic 128 bit security generates a single key Default Open Note Active ASCII keys must be exactly 5 characters for 40 64 bit WEP Acti...

Страница 39: ...he same keys used for the 802 11g 54Mbps Router on each of your wireless clients Note that Wired Equivalent Privacy WEP protects data transmitted between wireless nodes but does not protect any transmissions over your wired network or over the Internet ...

Страница 40: ...int to establish a direct link to other access points and stations to roam freely within the area covered by the WDS Default Disable Notes 1 Be sure that all access points with the same WDS links should use the same operation Mode 802 11b or 802 11g and radio Channel number 2 Choosing Auto of the communication channel is not suggested for using WDS See Channel and SSID on page 29 ...

Страница 41: ...Advanced Setup 37 To establish a WDS connection between access points follow the steps below 1 Select Enable Repeater 2 Enter the MAC Address that you are trying to create a WDS link to 3 Click Apply ...

Страница 42: ...ontrol over the TCP UDP port openings in the router s firewall This section can be used to support several Internet based applications such as web email FTP and Telnet Address Mapping Allows one or more public IP addresses to be shared by multiple internal users Enter the Public IP address you wish to share into the Global IP field Enter a range of internal IPs that will share the global IP ...

Страница 43: ...2 11g 54Mbps Router redirects the external service request to the appropriate server located at another internal IP address For example if you set Type Public Port to TCP 80 HTTP or web and the Private IP Port to 192 168 2 2 80 then all HTTP requests from outside users will be transferred to 192 168 2 2 on port 80 Therefore by just entering the IP address provided by the ISP Internet users can acc...

Страница 44: ...annot work with Network Address Translation NAT enabled If you need to run applications that require multiple connections use the following screen to specify the additional public ports to be opened for each application Specify the public port number normally associated with an application in the Trigger Port field Set the protocol type to TCP or UDP then enter the ports that the application requi...

Страница 45: ...ose a row number to copy this data into Note Choosing a row that already contains data will overwrite the current settings Example For a full list of ports and the services that run on them see www iana org assignments port numbers ID Trigger Port Trigger Type Public Port Public Type Comment 1 6112 UDP 6112 UDP Battle net 2 28800 TCP 2300 2400 47624 TCP MSN Game Zone ...

Страница 46: ...t significantly affect system performance so we advise leaving it enabled to protect your network users Firewall must be enabled in order to access additional settings Note You must click the Apply button located in the lower right hand corner of the screen for your changes to take affect Access Control Using this option allows you to specify different privileges based on IP address for the client...

Страница 47: ...define the appropriate settings for client PC services as shown in the following screen MAC Filtering Table The MAC Filtering feature of the 802 11g 54Mbps Router allows you to control access to your network for up to 32 clients based on the ...

Страница 48: ... machine This ID is unique to each network adapter If the MAC address is listed in the table that client machine will have access to the network For MAC Address Control click Yes This will allow only the listed PCs access to the network Enter the desired MAC addresses and then click Apply ...

Страница 49: ...n access rule in Access Control on page 42 To modify an existing rule click the Edit option next to the rule you want to modify To create a new rule click the Add PC option From the Access Control Add PC section check the option for WWW with URL Blocking in the Client PC Service table to filter out the web sites and keywords specified below Use the above screen to block access to web sites or to w...

Страница 50: ... rules based on time and date These rules can then be used to configure more specific access control Enable schedule based Internet access control 1 Click Add Schedule Rule 2 Define the settings for the schedule rule as shown on the following screen 3 Click OK and then click the APPLY button to save your settings ...

Страница 51: ...Advanced Setup 47 ...

Страница 52: ...N port When the SPI Stateful Packet Inspection feature is turned on all incoming packets will be blocked except for those types marked with a check in the Stateful Packet Inspection section Discard Ping from WAN Default Enable Prevents the router from responding to any PING request on the WAN port E mail Alert Configuration Enter your email address Specify your SMTP and POP3 servers user name and ...

Страница 53: ...firewall then you can open the client up to unrestricted two way Internet access Enter the Public IP address of the DMZ host to this screen Enter the Client PC IP address for clients that want to connect Adding a client to the DMZ may expose your local network to a variety of security risks so only use this option as a last resort ...

Страница 54: ...cally by having your DNS records changed when your IP address changes Default Disabled The DDNS service dynamically updates DNS information to a static hostname provided by the DDNS service provider as clients IP addresses change Note Please visit the web sites of the DDNS providers for details DDNS Service Provider Web Site DynDNS org http www dyndns org No IP com http www no ip com TZO com http ...

Страница 55: ...for a specified domain or a subdomain The Wildcard keeps your hostname pointing to your IP address The TZO com powered DNS allows you to host your own web site email server FTP site and more at your own location even if you have a dynamic IP address The Server Configuration section automatically opens the port options checked in the Virtual Server section UPnP Universal Plug and Play Setting Enabl...

Страница 56: ...Configuring the 802 11g 54Mbps Router 52 obtain an IP address convey its capabilities and learn about the presence and capabilities of other devices ...

Страница 57: ...ps Router Tools Configuration Tools Backup Router Settings Saves the 802 11g 54Mbps Router s configuration to a file Restore Router Settings Restores settings from a saved backup configuration file 1 Select the saved file by clicking the Browse button 2 Click the Restore from config file Restore to factory defaults Restores the 802 11g 54Mbps Router settings back to the factory defaults ...

Страница 58: ...rade Use this screen to update the firmware or user interface to the latest version In the Firmware File field click Browse to look for the downloaded file Click APPLY Check the Status page Information section to confirm that the upgrade process was successful ...

Страница 59: ... reset will be complete when the power LED stops blinking Note If you depress the Reset button on the rear panel the 802 11g 54Mbps Router performs a power reset If the button is depressed for over five seconds all the LEDs will illuminate and the factory settings will be restored ...

Страница 60: ...the WAN Renew Click on this button to establish a connection to the WAN GATEWAY Displays system IP settings as well as DHCP and Firewall status INFORMATION Displays the number of attached clients the firmware versions the physical MAC address for each media interface as well as the hardware version and serial number Security Log Displays illegal attempts to access your network Save Click on this b...

Страница 61: ...s in this section were taken on a Windows 2000 machine but the same steps will apply to Windows 95 98 Me XP Windows 2000 and XP To determine your TCP IP configuration status please follow the steps below 1 Click Start then choose Run 2 Type cmd or command to open a DOS prompt 3 In the DOS window type ipconfig and verify the information that is displayed 4 If your computer is set up for DHCP then y...

Страница 62: ... and check the IP Address Subnet Mask Default Gateway and DNS server data to make sure they are correct 3 If the information is not correct click Release All and then click Renew All If you have another IP address configured then see section C B I am getting an IP Address that starts with 169 254 xxx xxx If you are getting this IP address then you need to check that you are properly connected to t...

Страница 63: ...Mbps Router reinstall your network adapter Refer to your adapter manual for information on how to do this C I have another IP Address displayed If you have another IP address listed then the PC may not be configured for a DHCP connection Once you have confirmed that your computer is configured for DHCP then follow the steps below 1 Open a DOS window as described above 2 Type ipconfig release ...

Страница 64: ... Mbps and that the length of any cable does not exceed 100 m 328 ft 4 Check the network card connections 5 The 10BASE T 100BASE TX port network card or cable may be defective E If wireless clients cannot access the network check the following 1 Be sure the 802 11g 54Mbps Router and the wireless clients are configured with the same Service Set ID SSID 2 If authentication or encryption are enabled e...

Страница 65: ...ntication method F If you forgot or lost the password Set the 802 11g 54Mbps Router to its default configuration by pressing the reset button on the back panel for 5 seconds or more The default password is admin G If you can not view the Web User Interface You will need to verify that the HTTP Proxy feature of your web browser is disabled This is so that your web browser will be able to view the 8...

Страница 66: ...net Explorer Click Explorer Preferences 2 In the Internet Explorer Preferences window under Network select Proxies 3 Uncheck all check boxes and click OK H If all other recovery measures fail and the 802 11g 54Mbps Router is still not functioning properly take any of these steps 1 Reset the 802 11g 54Mbps Router s hardware using the web interface or through a power reset 2 Reset the 802 11g 54Mbps...

Страница 67: ...20 Mbps 10BASE T half full duplex or 100 200 Mbps 100BASE TX half full duplex Antenna 2 attached antennas Management Browser based management Both DHCP Server and Client provided Advanced Features Dynamic IP Address Configuration DHCP DNS Wireless Security WPA 802 1x 40 64 128 bit WEP encryption SSID broadcast disabled MAC address filtering Firewall Access control hacker prevention logging Virtual...

Страница 68: ... ARP RFC 791 IP RFC 792 ICMP RFC 768 UDP RFC 793 TCP RFC 854 859 TELNET RFC 1321 MD5 RFC 1497 BOOTP Extension RFC 1570 PPP LCP Extension RFC 1631 NAT RFC1661 PPP RFC 1700 Assigned Numbers RFC 1866 HTML RFC 1945 HTTP RFC 1994 CHAP RFC 2131 DHCP RFC 2637 PPTP Temperature Operating 0 to 40 C 32 to 104 F Storage 40 to 70 C 40 to 158 F Humidity 5 to 95 non condensing Compliances CE Mark Emissions FCC C...

Страница 69: ...Specifications 65 EN 61000 3 2 3 EN 61000 4 2 3 4 5 6 8 11 Safety CSA NRTL UL1950 CSA 22 2 950 GS EN60950 CB IEC60950 ...

Страница 70: ...Specifications 66 ...

Страница 71: ...er is connected Consult the dealer or an experienced radio TV technician for help The use of shielded cables for connection of the monitor to the graphics card is required to assure compli ance with FCC regulations Modifications to this unit not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment FCC Channel Restriction U S Robotics ...

Страница 72: ...recommended by the Council of the European Union and the International Commis sion on Non Ionizing Radiation Protection ICNIRP 1999 for the entire population The exposure standard for portable equipment uses the Specific Absorption Rate as unit of measure Go to www usr com to see the most recent channel restriction information Manufacturer s Disclaimer Statement The information in this document is...

Страница 73: ...OBOTICS warrants to the CUSTOMER that this product will be free from defects in workmanship and materials under normal use and service for TWO 2 YEARS from the date of purchase from U S ROBOT ICS or its authorised reseller 1 6 U S ROBOTICS sole obligation under this warranty shall be at U S ROBOTICS sole discretion to repair the defective product or part with new or reconditioned parts or to excha...

Страница 74: ... version U S ROBOTICS Installation CD ROM U S ROBOTICS Installation Guide 4 0 WARRANTY REPLACEMENT 4 1 In the event U S ROBOTICS Technical Support or its authorised U S ROBOTICS Service Centre deter mines the product or part has a malfunction or failure attributable directly to faulty workmanship and or materials and the product is within the TWO 2 YEAR warranty term and the CUSTOMER will include ...

Страница 75: ...n connection to incorrect voltages and power points failures caused by products not supplied by U S ROBOTICS damage cause by moisture corrosive environments high voltage surges shipping abnormal working conditions or the use of the product outside the borders of the country or territory intended for use As indicated by the Product Model Number and any local telecommunication approval stickers affi...

Страница 76: ...ghts which may vary depending on local law 7 0 GOVERNING LAW This Limited Warranty shall be governed by the laws of the State of Illinois U S A excluding its conflicts of laws principles and excluding the United Nations Convention on Contracts for the International Sale of Goods U S Robotics Corporation 935 National Parkway Schaumburg IL 60173 U S A ...

Страница 77: ......

Страница 78: ...Model Number USR 5462 ...

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