In the United States:
(847) 262-5151
8:00 A.M. - 6:00 P.M. CST Monday - Friday.
U.S. Robotics also staffs its own fee-based 900 number for im-
mediate assistance. These lines are staffed from:
8:00 A.M. - 10:00 P.M. CST Monday - Friday
9:00 A.M. - 5:00 P.M. CST Saturday - Sunday
No-Hold line
(900) 555 USR1
For a no-hold call, a $2.50 per minute charge (price subject to
change without notice) will appear on your local phone bill. You
must be 18 or older or have parental permission. (Service avail-
able in the U.S. only.)
In Canada:
Keating Technologies
(905) 479-0231
8:00 am - 8:00 pm EST Monday - Friday
Troubleshooting
Having trouble with your modem? Try
these basic troubleshooting steps first!
1.
Make sure that your phone cord is properly connected. Remove
the phone cord from the modem and wall jacks. Clean any dirt or
corrosion from the cord and jacks. Reinsert the cord securely in
the wall jack and the modem’s
jack. Use the phone cord
included with your modem, if possible.
2.
Make sure that your internal modem is physically installed cor-
rectly in your computer. You will need to press the modem in firmly
so that it is seated properly in its slot. When the modem is in-
stalled correctly, you will no longer see any part of the gold edge.
See the front of this Guide for complete instructions. If your mo-
dem still does not work, you may need to remove it and reinstall it
in another available slot.
PROBLEM:
My computer isn’t recognizing my modem.
Windows 95/98
If Plug-and-Play fails to find the modem as new hardware, you need
to check the following:
•
Confirm that the modem is firmly seated in the PCI slot. The
modem should sit evenly in the slot with no part of the gold edge
showing.
•
Try installing the modem in another PCI slot.
•
Check your computer manual to make sure that the PCI slot is
configured properly.
Windows NT
This version of Microsoft windows doesn’t support Plug and Play.
The modem will not be found as new hardware.
PROBLEM:
My modem seemed to install correctly but won’t
work.
Possible solution:
You may be using an IRQ that is already in use. To work properly,
your modem needs to be assigned to a free IRQ.
Windows 95/98
If Plug-and-Play fails to install the modem, you need to determine
IRQ availability. Right-click the
My Computer
icon on your desktop.
Click
Properties
, and then the
Device Manager
tab. Double-click the
Comput
Comput
Comput
Comput
Computer
er
er
er
er
icon at the top of the device list. You will see a listing of
your system’s IRQs and the devices to which they are assigned. If
an IRQ is not present in this list, it indicates that Windows is not
currently using it, and the IRQ is considered available.
Locate your modem in the list of devices. If a yellow exclamation
point appears over the modem’s description, your modem is in con-
flict with another device. Either your modem or the other device will
have to be reinstalled to another IRQ in order to resolve your conflict.
If a usable, free IRQ does not exist, you may need to remove, dis-
able, or relocate another device. Refer to that device’s documenta-
tion for more information about removing, disabling, or relocating it.
If Windows still fails to recognize your modem and it does not have a
yellow exclamation point next to its IRQ, or if your modem doesn’t
appear in the list, another problem exists. You may need to call U.S.
Robotics Technical Support.
Windows NT
Turn off your computer and physically remove the modem. Restart
your computer, and check for an available IRQ by clicking Windows
Start
,
Programs
,
Administrative Tools
, and
Windows NT Diagnos-
tics
. Click the
Re
Re
Re
Re
Res
ss
ssource
ource
ource
ource
ources
s
s
s
s
tab and select
IRQ
. Take note of an avail-
able IRQ that your modem can use. If there are no IRQs available,
you may have to remove, disable, or relocate another device in order
to free an IRQ for use by your modem. Refer to that device’s docu-
mentation for more information about removing, disabling, or relocat-
ing it.
PROBLEM:
My software isn’t recognizing my modem.
Possible solution:
Your communications software may not function properly if you have
more than one version of the software installed, you are using an
older version, or you have more than one communications
application installed on your system. We highly recommend
using the communications software provided with your mo-
dem on the
Connections
TM
CD-ROM.
Possible solution:
Your software’s COM port settings may be incorrect or may
not have the correct modem type selected.
Windows 95/98
The U.S. Robotics 56K Fax PCI modem will install on COM
5 only in Windows 95 and Windows 98 and cannot be moved
to another COM port. To confirm that the modem installed
on COM 5, click Windows
Start
,
Settings
, and
Control
Panel
. Double-click
Modems
, select your modem, and se-
lect
Properties
.
Check your communication software’s documentation for in-
structions on adjusting the port settings in your software.
Windows-based non-TAPI Compliant Software:
Some older software programs require you to select a COM
port manually. This software may not recognize COM 5,
which is the only COM port that this modem can be
installated on. To reconcile this discrepancy, when the mo-
dem is installed, DOS Box Support is also installed auto-
matically. As long as the non-TAPI software is configured to
COM 4, DOS Box Support will automatically enable the
software to find the modem on COM 5.
AOL 3.0 and above:
If you are using AOL 3.0 or above, click
Setup
then
Add
and
change the modem device. The AOL software will take a
few minutes to go through the process of identifying which
port the modem is located on and DOS Box Support will
direct AOL automatically to COM 4 . While AOL is going
through this process, a message “searching for a way for
you to connect” will be displayed.
Dial-Up Networking:
If you are using Dial-Up Networking, it may not be config-
ured correctly. Check your configuration and make sure you
have the correct modem selected. Double-click
My Com-
puter
, double-click
Dial-Up Networking
, right-click the icon
for the connection you are trying to use, and click
Proper-
ties
. Make sure that the description in the modem box
matches the description of the modem you are using. If it
doesn’t match, select the proper modem description. You
can select your new modem by selecting the
General
tab
and highlighting your new modem in the
Connect using
box.
Click
OK
.
PROBLEM:
My modem won’t dial out or doesn’t an-
swer incoming calls.
FOR BOTH DIALING AND ANSWERING PROBLEMS:
Possible solution:
You may have a bad phone cord connection to your modem,
or your phone cord may be plugged into the wrong jack. The
phone cord should be plugged into the
jack on the mo-
dem and into the wall phone jack. Use the phone cord in-
cluded in your modem’s box if possible.
Possible solution:
You may have devices between the modem and the phone
jack. There should be no line splitters, fax machines, or
other devices between the modem and the wall jack.
OFFICE USERS:
Possible solution:
You may have plugged your modem’s phone cord into a
digital line. Contact the department responsible for your
phone system if you are unsure whether or not your phone
line is digital.
If your phone system requires dialing “9” to access an out-
side line, be sure to add “9” before the number you are dial-
ing.
VOICE MAIL USERS:
Possible solution:
If you have voice mail provided by your local phone company,
your dial tone may be altered when messages are waiting.
Retrieve your voice mail to restore your normal dial tone.
PROBLEM:
My modem sounds like it’s trying to con-
nect to another modem but fails.
Possible solution:
You may have a poor connection. All calls are routed differ-
ently, so try placing the call again. Also, try a different access
number, if possible.
PROBLEM:
My modem isn’t achieving a 56K Internet
connection.
Note:
Due to current FCC regulations, maximum download
speed is limited to 53,333 bps.
Our research has shown that the vast majority of telephone
lines in North America can and do support V.90 connections.
The V.90 protocol allows for connection speeds of up to 56K,
but line conditions may affect the actual speeds during a given
connection. Due to unusual telephone line configurations, some
users will not be able to take full advantage of V.90 technology
at this time. In order to achieve a V.90 connection:
• The server you’re dialing in to must support and provide a
digital V.90 signal. Your ISP can provide you with a list of
dial-up connections and information on what those connec-
tions currently support.
• The telephone line between your ISP and your modem must
be capable of supporting a 56K connection and contain only
one analog-to-digital conversion. The 56K signal from your
ISP begins as a digital signal. Somewhere between the ISP
and your modem, there will be a digital-to-analog signal con-
version so that your modem can receive the data. There must
be no more than one analog-to-digital signal conversion in
the path from your ISP to your modem. If more than one
analog-to-digital conversion occurs, your connect speeds will
default to V.34 (33.6 Kbps). There may also be impairments
on the local lines between your ISP and your modem. These
impairments can prevent or limit V.90 connection speeds.
All telephone calls are routed differently, so you should try
making your 56K connection several times. One way to test
this is to dial into a long distance location. Long distance
lines are often much clearer than local lines. It is important
to note that telephone companies are constantly upgrading
their systems. Lines that do not support 56K today may
support 56K in the near future.
• Your modem must be connecting to a V.90/56K server. A
pair of 56K modems will not connect to each other at V.90/
56K speeds.
Support Resources
If you have not fixed your problem after trying the suggestions in the
“Troubleshooting” section, you can receive additional help via one of
these convenient resources:
World Wide Web
Contains useful product information, documents, and manuals.
Log on to:
http://www.usr.com/
Click
Support
.
Knowledgebase
A Web-based troubleshooting tool that will help you solve prob-
lems you may be having with your modem. Go to:
http://www.usr.com/kb
When the page loads, click the
Modems
graphic. Then follow
the onscreen directions.
Are You Still Having Problems?
1. Call the Dealer Who Sold You the Modem
The dealer may be able to troubleshoot the problem over the phone or
may request that you bring the modem back to the store for service.
2. Call U.S. Robotics’s Technical Support Department
Technical questions about U.S. Robotics modems can also be
answered by technical support specialists.
Manufacturer’s Declaration of Conformity
U
.S. Robotics Corporation
3800 Golf Road
Rolling Meadows, IL 60008
U.S.A.
declares that this product conforms to the FCC’s specifications:
Part 15:
Operation is subject to the following two conditions:
(1)
this device may not cause harmful electromagnetic interference, and
(2)
this device must accept any interference received including interference that may cause
undesired operations.
This equipment uses the following USOC jacks: RJ-11C.
Caution to the User
The user is cautioned that any changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate the equipment.
Part 68:
This equipment complies with FCC Rules Part 68. Located on the bottom of the modem is the FCC
Registration Number and Ringer Equivalence Number (REN). You must provide this information to
the telephone company if requested.
The REN is used to determine the number of devices you may legally connect to your telephone
line. In most areas, the sum of the REN of all devices connected to one line must not exceed five
(5.0). You should contact your telephone company to determine the maximum REN for your calling
area.
This equipment uses the following USOC jacks: RJ11C.
This equipment may not be used on coin service provided by the telephone company. Connection
to party lines is subject to state tariffs.
An FCC compliant telephone cord and modular plug are provided with this equipment, which is
designed to connect to the telephone network or premises wiring using a Part 68 compliant compat-
ible jack. See installation instructions for details.
If you have an external modem:
UL Listing/CSA Certified
This information technology equipment is UL-Listed and CSA-Certified for the uses described in the
users guide.
If you have an internal modem:
UL Listing/CUL Listing or CSA Certified
This information technology equipment is UL-Listed and CUL-Listed for use with UL-Listed personal
computers that have installation instructions detailing user installation of card accessories.
Fax Branding
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer
or other electronic device, including fax machines, to send any message unless such message
clearly contains in the margin at the top or bottom of each transmitted page or on the first page of
the transmission, the date and time it is sent, an identification of the business or other entity, or other
individual sending the message, and the telephone number of the sending machine or of such
business, other entity, or individual. (The telephone number provided may not be a 900 number or
any other number for which charges exceed local or long-distance transmission charges.)
In order to program this information into your modem, refer to the software (BVRP PhoneTools or
Winphone) manual on the Installation CD-ROM that shipped with your modem. If you are using a
different communication software program, refer to its manual.
Radio and Television Interference
This equipment generates and uses radio frequency energy and if not installed and used properly,
in strict accordance with the manufacturer’s instructions, may cause interference to radio and televi-
sion reception. The modem has been tested and found to comply with the limits for a Class B
computing device in accordance with the specifications in Part 15 of FCC rules, which are designed
to provide reasonable protection against such interference in a residential installation. This equip-
ment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause interference to radio and television communications.
For Canadian Modem Users
Industry Canada (IC)
This digital apparatus does not exceed the Class B limits for radio noise emissions from digital
apparatus set out in the interference-causing equipment standard entitled Digital Apparatus, ICES-
003 of Industry Canada.
NOTICE:
The Ringer Equivalence Number (REN) assigned to each terminal device provides an
indication of the maximum number of terminals allowed to be connected to a telephone interface.
The termination on an interface may consist of any combination of devices subject only to the
requirement that the sum of the Ringer Equivalence Numbers of all devices does not exceed 5.
The Ringer Equivalence Number is located on the bottom of the modem.
NOTICE:
The Industry Canada (IC) label identifies certified equipment. This certification means the
equipment meets certain telecommunications network protective, operational, and safety require-
ments as prescribed in the appropriate Terminal Equipment Technical Requirements document(s).
The Department does not guarantee the equipment will operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the
facilities of the local telecommunications company. The equipment must also be installed using an
acceptable method of connection. In some cases, the company’s inside wiring associated with a
single-line, individual service may be extended by means of a certified connector assembly (tele-
phone extension cord.) The customer should be aware that compliance with the above conditions
may not prevent degradation of service in some situations. Currently, telecommunication compa-
nies do not allow users to connect their equipment to jacks except in precise situations that are
spelled out in tariffing arrangements with those companies.
Repairs to certified equipment should be coordinated by a representative designated by the sup-
plier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may
give the telecommunications company cause to request the user to disconnect the equipment.
«AVIS :
L’étiquette d’Industrie Canada identifie le matériel homologué. Cette étiquette certifie que
le matériel est conforme aux normes de protection, d’exploitation et de sécurité des réseaux de
télécommunications, comme le prescrivent les documents concernant les exigences techniques
relatives au matériel terminal. Le Ministère n’assure toutefois pas que le
matériel fonctionnera à la satisfaction de l’utilisateur.
Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de le raccorder aux installa-
tions de l’entreprise locale de télécommunication. Le matériel doit également être installé en
suivant une méthode acceptée de raccordement. L’abonné ne doit pas oublier qu’il est possible que
la conformité aux conditions énoncées cidessus n’empêche pas la dégradation du service dans
certaines situations.
Les réparations de matériel homologué doivent être coordonnées par un représentant désigné par
le fournisseur. L’entreprise de télécommunications peut demander à l’utilisateur de débrancher un
appareil à la suite de réparations
ou de modifications effectuées par l’utilisateur ou à cause de mauvais fonctionnement.
Centre de guarantie et de service après-vente:
Keating Technologies
25 Royal Crest Court, Suite 120
Markham, ONT L3R 9X4
U.S. Robotics Corporation Limited Warranty
HARDWARE: U.S. Robotics warrants to the end user (“Customer”) that this hardware
product will be free from defects in workmanship and materials, under normal use and
service, for the following length of time from the date of purchase from U.S. Robotics or its
authorized reseller:
Five (5) years
U.S. Robotics’s sole obligation under this express warranty shall be, at U.S. Robotics’s
option and expense, to repair the defective product or part, deliver to Customer an
equivalent product or part to replace the defective item, or if neither of the two foregoing
options is reasonably available, U.S. Robotics may, in its sole discretion, refund to Customer
the purchase price paid for the defective product. All products that are replaced will
become the property of U.S. Robotics. Replacement products may be new or recondi-
tioned. U.S. Robotics warrants any replaced or repaired product or part for ninety (90)
days from shipment, or the remainder of the initial warranty period, whichever is longer.
SOFTWARE: U.S. Robotics warrants to Customer that each software program licensed
from it will perform in substantial conformance to its program specifications, for a period of
ninety (90) days from the date of purchase from U.S. Robotics or its authorized reseller.
U.S. Robotics warrants the media containing software against failure during the warranty
period. No updates are provided. U.S. Robotics’s sole obligation under this express
warranty shall be, at U.S. Robotics’s option and expense, to refund the purchase price paid
by Customer for any defective software product, or to replace any defective media with
software which substantially conforms to applicable U.S. Robotics published specifica-
tions. Customer assumes responsibility for the selection of the appropriate applications
program and associated reference materials. U.S. Robotics makes no warranty or
representation that its software products will meet Customer’s requirements or work in
combination with any hardware or applications software products provided by third
parties, that the operation of the software products will be uninterrupted or error free, or
that all defects in the software products will be corrected. For any third-party products
listed in the U.S. Robotics software product documentation or specifications as being
compatible, U.S. Robotics will make reasonable efforts to provide compatibility, except
where the noncompatibility is caused by a “bug” or defect in the third party’s product or
from use of the software product not in accordance with U.S. Robotics’s published
specifications or User Guide.
THIS U.S. ROBOTICS PRODUCT MAY INCLUDE OR BE BUNDLED WITH THIRD-PARTY
SOFTWARE, THE USE OF WHICH IS GOVERNED BY A SEPARATE END-USER LICENSE
AGREEMENT. THIS U.S. ROBOTICS WARRANTY DOES NOT APPLY TO SUCH THIRD-
PARTY SOFTWARE. FOR THE APPLICABLE WARRANTY, PLEASE REFER TO THE END-
USER LICENSE AGREEMENT GOVERNING THE USE OF SUCH SOFTWARE.
YEAR 2000 WARRANTY: In addition to the Warranty stated above, U.S. Robotics warrants
that each product sold or licensed to Customer on and after January 1, 1998 that is date
sensitive will continue performing properly with regard to such date data on and after January
1, 2000, provided that all other products used by Customer in connection or combination with
the U.S. Robotics product.
OBTAINING WARRANTY SERVICE:
Customer must contact a U.S. Robotics Corporate Service
Center or an Authorized U.S. Robotics Service Center within the applicable warranty period to
obtain warranty service authorization. Dated proof of purchase from U.S. Robotics or its
authorized reseller may be required. Products returned to U.S. Robotics’s Corporate Service
Center must be pre-authorized by U.S. Robotics with a User Service Order (USO) number
marked on the outside of the package, and sent prepaid and packaged appropriately for safe
shipment, and it is recommended that they be insured or sent by a method that provides for
tracking of the package. The repaired or replaced item will be shipped to Customer, at U.S.
Robotics’s expense, not later than thirty (30) days after U.S. Robotics receives the defective
product. Return the product to:
In The United States:
U.S. Robotics
SRO# ______________
Attn. Dock 15 PCD
1800 W. Central Ave.
Mt. Prospect, IL 60056
In Canada:
Keating Technologies
25 Royal Crest Court, Suite 120
Markham, ONT L3R 9X4
U.S. Robotics shall not be responsible for any software, firmware, information, or memory
data of Customer contained in, stored on, or integrated with any products returned to U.S.
Robotics for repair, whether under warranty or not.
WARRANTIES EXCLUSIVE:
IF A U.S. ROBOTICS PRODUCT DOES NOT OPERATE AS WAR-
RANTED ABOVE, CUSTOMER’S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL
BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT U.S. ROBOTICS’S
OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND
REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS, OR
CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATU-
TORY OR OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANT-
ABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPON-
DENCE WITH DESCRIPTION, AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DIS-
CLAIMED. U.S. ROBOTICS NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO
ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION,
MAINTENANCE OR USE OF ITS PRODUCTS.
U.S. ROBOTICS SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMI-
NATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE PRODUCT DOES
NOT EXIST OR WAS CAUSED BY CUSTOMER’S OR ANY THIRD PERSON’S MISUSE, NEGLECT,
IMPROPER INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPTS TO OPEN, REPAIR OR
MODIFY THE PRODUCT, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED
USE, OR BY ACCIDENT, FIRE, LIGHTNING, OTHER HAZARDS, OR ACTS OF GOD.
LIMITATION OF LIABILITY:
TO THE FULL EXTENT ALLOWED BY LAW, U.S. ROBOTICS ALSO
EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT
OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPE-
CIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS
OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT
OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFOR-
MANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF U.S. ROBOTICS OR ITS
AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES,
AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE
PAID, AT U.S. ROBOTICS’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL
NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL
PURPOSE.
DISCLAIMER:
Some countries, states, or provinces do not allow the exclusion or limitation of
implied warranties or the limitation of incidental or consequential damages for certain products
supplied to consumers, or the limitation of liability for personal injury, so the above limitations and
exclusions may be limited in their application to you. When the implied warranties are not allowed
to be excluded in their entirety, they will be limited to the duration of the applicable written war-
ranty. This warranty gives you specific legal rights which may vary depending on local law.
GOVERNING LAW:
This Limited Warranty shall be governed by the laws of the State of California,
U.S.A. excluding its conflicts of laws principles and excluding the United Nations Convention on
Contracts for the International Sale of Goods.
