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Ubee Interactive 2011

Ubee DDW3611

Wireless Cable

Modem/Advanced

Wireless Gateway

Based on Firmware 8.6.2009

Ubee Interactive Americas Division

July 11

, 2011

TWC Business Class Subscriber

Wireless Configuration

And

Troubleshooting Guide

Let’s make it easy

Содержание DDW3611

Страница 1: ...bee DDW3611 Wireless Cable Modem Advanced Wireless Gateway Based on Firmware 8 6 2009 Ubee Interactive Americas Division July 11th 2011 TWC Business Class Subscriber Wireless Configuration And Trouble...

Страница 2: ...dance with applicable agreements This material is protected by the copyright laws of the United States and other countries It may not be reproduced distributed or altered in any fashion by any entity...

Страница 3: ...Contents Ubee Interactive 2011 3 REVISION HISTORY REVISION HISTORY Version Date Author Modification Comment 1 0 2011 07 11 Dan Hill 8 6 2009 release...

Страница 4: ...vements 15 4 1 1 2 4GHz Channels and Frequencies 16 4 1 2 5GHz Channels and Frequencies 17 4 1 3 Signal Attenuation Receive Signal Strength Indicator RSSI 18 4 1 4 Spatial Steams and Speeds 20 5 FIREW...

Страница 5: ...ee Interactive 2011 5 A 5 MODEM Cable Modem Event Log 28 A 6 Firewall Content Filter 29 A 7 Firewall Event Log 31 A 8 Firewall Remote Log 31 A 9 TOOLS PING 32 A 10 Tools Trace Route 33 A 11 Tools Clie...

Страница 6: ...DOCUMENTS KEY REFERENCE DOCUMENTS The following documents are important references for detailed information in addition to this Troubleshooting Guide 1 Ubee_DDW3611_Subscriber_User_Guide 2 Ubee_DDW361...

Страница 7: ...to the DDW3611 DOCSIS 3 0 Wireless Cable Modem is an Advanced Wireless Gateway with routing firewall parental control VPN and security capabilities NOTE This guide is designed to provide key informat...

Страница 8: ...r Channel up to 8 channels DOCSIS 30 Mbps 64 QAM 42 Mbps 256 QAM EuroDOCSIS 41 Mbps 64 QAM 55 Mbps 256 QAM Total Max Bandwidth 8 Channels DOCSIS 343 304 Mbps EuroDOCSIS 444 400 Mbps Symbol Rate 6952 K...

Страница 9: ...can be manually set using Telnet Command Line Interface CLI 8 wire Category 5e or better will be required to auto negotiate 1000Mbps per standard spec Device Management Customer premises equipment CP...

Страница 10: ...DS locked On Blue if DS channel bonding On 7 Registration OK Off On if connects On if connects On if connects On if connects Off On On On Green if 1 DS locked On Blue if DS channel bonding On Green if...

Страница 11: ...ber Account Login user Password user You should now see a set of menu tabs at the top of the screen The menus on the side bar are context sensitive and change based on the menu tab you select Same Log...

Страница 12: ...PSK with AES Newer adapters support WPA2 PSK with AES WEP is old and not secure 4 Pre Shared Key PSK sometimes called the Wireless Key or Wireless Password that is entered stored on the DDW3611 and t...

Страница 13: ...configurations Network Name SSID Wireless Primary Network Name SSID to which client devices connect E g DDW3611BE Closed Network Disabled by default to allow broadcast the Primary Network Name SSID WP...

Страница 14: ...ect 100 802 11 Band You can choose 2 4Ghz or 5 Ghz not both concurrently ALL wireless client adapters MUST support 5GHz if you decide to use 5GHz only Note The distance and coverage for 5Ghz is less t...

Страница 15: ...ure to run a speed test to verify Move 2 4 GHz Phone Try moving or relocating 2 4GHz cordless phones which can operate in the same frequency range and can cause interference Auto channel selection can...

Страница 16: ...available for use In the USA channels 1 11 are used Non overlapping channels are 1 6 and 11 as shown in the chart below Auto channel should be selected to ensure that the channel with least interferen...

Страница 17: ...try switching between 20MHz and 40MHz wide channels and note which available channels disappear to make room for 40MHz channel width For example channels such as 40 48 56 etc are not available Channe...

Страница 18: ...or MacBook or iPad Login to http 192 168 0 1 user user and navigate to the Access Control menu Refresh your screen show that the Age shows 0 indicating a current RSSI value Move around the room and no...

Страница 19: ...es rule of thumb attenuation for different kinds of materials Material Attenuation dB 2 4 GHz 5 GHz Interior drywall 3 4 3 5 Cubicle wall 2 5 4 9 Wood door hollow solid 3 4 6 7 Brick Concrete wall 6 1...

Страница 20: ...ams appearing as link data rate from PC to wireless access point Some 802 11n wireless adapters support 2 receive spatial streams and only 1 transmit spatial stream so max transmit data rate for 20MHz...

Страница 21: ...set up a DMZ Host Solution Login to the DDW3611 Web User Interface http 192 168 0 1 Login user Password user TOOLS Client List and note the MAC address and IP address that was assigned to the Web came...

Страница 22: ...ntation or you cable service provider for further assistance Verify that TCP IP is the default protocol for your network interface card NIC Power cycle the cable modem by removing the power adapter fr...

Страница 23: ...etwork Places and select Properties b Right click on Local Area Connection and select Properties c Scroll down and click on Internet Protocol TCP IP and select Properties d Click Obtain an IP address...

Страница 24: ...ber The unique manufacturer serial number of the device Boot Code Version The boot software code version of the device Software Version The general software version of the device Hardware Version The...

Страница 25: ...the device is trying to range with and the progress CM Provisioning State After the physical initialization the cable modem will be configured by a DHCP server from the service provider Once the cable...

Страница 26: ...service provider Symbol Rate Displays the symbol rate The current cable modem downstream symbol rates are QAM64 is 5056941 sym sec QAM256 is 5360537 sym sec Interleave Depth Displays the current cable...

Страница 27: ...e QPSK QAM8 QAM16 QAM32 QAM64 QAM128 QAM256 Symbol Rate Displays the symbol rate Ksym sec Upstream Mini Slot Size Displays the current cable modem upstream mini slot size in Timebase Ticks of 6 25 Pow...

Страница 28: ...T LOG Label Description First Time Displays the time of the event Last Time Displays the last time of the event Priority Displays the event log severity Description Displays a detailed description of...

Страница 29: ...Ubee Interactive 2011 29 A 6 FIREWALL CONTENT FILTER NOTE The above checked items are recommended default settings to be enabled See the following page for further details on each of the above feature...

Страница 30: ...istributed object applications When you visit an ActiveX web site ActiveX controls are downloaded to your browser where they remain in case you visit the site again Filter Popup Windows Enable this fi...

Страница 31: ...ific events as traffic is passed and or actions are taken Label Description Permitted Connections Select to log all access attempts that are allowed by firewall Blocked Connections Select to log all a...

Страница 32: ...end a ping A ping tests the network connectivity between devices by sending a test message to a specific device You can also confirm the size of data sent is the same as received Ping Size Enter the p...

Страница 33: ...aces the route that data is taking to and from the DDW3611 Gateway Label Description Tracert Target Enter the specific IP address or domain e g yahoo com to which you want to trace a route MAX Hops De...

Страница 34: ...1 Wireless Cable Modem Gateway are displayed in this list and are identified by the hostname IP address and MAC address of the connected devices Interface The method that clients are connected to the...

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