8
8
My computer isn’t recognizing my modem.
If Plug and Play fails to find the modem as new hardware, you need to check
the following:
•
Confirm that the modem is firmly seated in the PCI slot. The modem
should sit evenly in the slot with no part of the gold edge showing.
•
Try installing the modem in another PCI slot.
•
Check your computer manual to make sure that the PCI slot is
configured properly.
My modem appeared to install correctly but seems to be performing erratically.
Possible solution: Although PCI devices can share IRQs, there are devices
on the market that do not share IRQs properly. If the modem has been
assigned to an IRQ which shares with one of these devices, the modem may
perform erratically.
Windows Me/98/95: Right-click the
My Computer
icon on your desktop.
Click
Properties
, and then the Device Manager tab. Double-click the
Computer
icon at the top of the device list. You will see a listing of your
system’s IRQs and the devices to which they are assigned. Locate your
modem and the IRQ which it is assigned. If this IRQ is being used by any
other devices, it may be causing the modem to work improperly. Either your
modem or the device which shares an IRQ with your modem will have to be
reassigned to another IRQ in order to resolve your conflict. You may want to
try installing the modem in another PCI slot, or refer to the sharing device’s
documentation for more information about removing, disabling, or
relocating it.
My software isn’t recognizing my modem.
Possible solution: Your communications software may not function
properly if you have more than one version of the software installed, you
are using an older version, or you have more than one communications
application installed on your system. We highly recommend using the
communications software provided with your modem on the Installation
CD-ROM.
Possible solution: Your software’s COM port settings may be incorrect.
There should be a place in the Setup section of your software that
addresses port settings. Make sure the software’s port settings match
those for your modem. To check which COM port your modem is using, click
Windows
Start
,
Settings
, and
Control Panel
. Double-click
Modems
, select
your modem, and select
Properties
. Check your communication software’s
documentation for instructions about adjusting the port settings in your
software.
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