Dealing With Errors
When the Cap Track encounters an error with a specific tube, it will light the tube red. Upon finishing its cycle
(or the “STOP” button being pressed) it will prompt for you to resolve the issues. This brings you to the error
resolution screen, which asks you to address or at least acknowledge any errors from this run.
A
: This box displays the current error being dealt with. You
must perform some action on each error.
B
: This area will change depending on the current error type
being resolved.
C
: This table contains a list of errors which still need to be
dealt with. This is the order that they will be processed, as
well as the current order on the ring from left to right
(counter-clockwise).
Error Types
Barcode Read Errors
are generated when the system failed to read the barcode on a given sample. To resolve
this error, tap the text box labeled barcode and enter the barcode manually. Once entered, you can press the
Resolve button. You have the option to skip this error, which will mean the tube will not be loaded into the rack,
and can be run through the machine again.
Cap Application Errors
are generated when the system has failed to get a cap on the sample after repeated
attempts. To resolve this error, manually place a cap on the sample, and press the resolve button. Otherwise,
you have the option to skip this error, which will mean the tube will not be loaded into the rack, and can be run
through the machine again.
Tube Scanner Errors
are generated when the sensor network mis-reads the height and cap state of a given
sample. Ensure that the tube is clean, and nothing is stuck to the top of the sample that could interfere with the
Cap Track’s sensors. Your only option is to acknowledge this error. If the error has occurred on several
samples, contact Lab Improvements at [email protected].
Tube Seating Errors
are generated when the system repeatedly fails to grip a given sample. This error can
only be acknowledged. Ensure that nothing is trapped in the bottom of the ring nest in question. If the error has
occurred on several samples, contact Lab Improvements at [email protected].
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