42
43
Cause
Possible remedy
Issue: Hearing aid not functioning
Speaker/dome blocked
Clean speaker opening/
dome
Hearing aid switched off Press multi-function button
Battery dead
Charge hearing aid
Issue: Hearing aid whistles
Hearing aid not inserted
correctly into ear
Insert hearing aid correctly
(see Chapter 5)
Cerumen in ear canal
Contact your ENT/GP or
hearing care professional
Issue: Hearing aid too loud
Volume too loud
Decrease volume if volume
control available (see
Chapter 6)
10.
Troubleshooting guide
Cause
Possible remedy
Issue: Hearing aid not loud enough or distorted
Volume too low
Increase volume if volume
control available (see
Chapter 6)
Low battery
Charge hearing aid
Speaker/earpiece
blocked
Clean speaker opening/
earpiece
Hearing has changed
Contact you hearing care
professional
Issue: Hearing aid plays two beeps
Indication for low battery Charge hearing aid
Issue: Hearing aid will not switch on
Battery discharged /
dead
Charge hearing aid
Button was inadvertently
deactivated by pressing
the button longer than 15
seconds
Perform step 2 of the
rebooting process
(Chapter 6)
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