When your stove acts out of the ordinary, the first reaction is to call for help. This guide may save time and money
by enabling you to solve simple problems yourself. Problems encountered are often the result of only five factors:
1) poor fuel; 2) poor operation or maintenance; 3) poor installation; 4) component failure; 5) factory defect. You
can usually solve those problems related to 1 and 2. Your dealer can solve problems relating to 3, 4 and 5.
For the sake of troubleshooting and using this guide to assist, you should look at your heat level setting to see
which light is flashing.
• Disconnect the power cord before performing any maintenance! NOTE: Turning the ON/OFF Switch to ”OFF”
does not disconnect all power to the electrical components of the stove.
• Never try to repair or replace any part of the stove unless instructions for doing so are given in this manual. All
other work should be done by a trained technician.
Trouble Shooting Guide
Display is Flashing “E1”
Possible Causes
Possible Remedies: (Unplug stove first when possible)
The convection blower is overheating and tripping the
internal temperature shutoff.
Clean any dust off of the windings and fan blade. If oiling the
blower does not help, the blower may be bad.
The stove is being left on the highest setting for extended
periods of time.
If operating the heater on the highest heat setting, the room
temperature could increase enough and lead to potential
overheating situations. If this happens try operating at a lower
heat setting.
Fuel other than wood pellets is being burned in the stove.
This pellet stove is designed and tested to use wood pellets.
Check for signs of fuel other than wood pellets. No other types of
fuel have been approved for this pellet stove. If there are signs
of other types of fuel being used, stop using them immediately.
Power surge or brown out situation.
A power surge, spike, or voltage drop could cause the high
limit switch to trip. Check to see if a surge protector is being
used on the stove. If not, recommend one to the customer.
High Limit Switch is malfunctioning.
If the other items check out OK, replace the high limit switch.
Display is Flashing “E2”
Possible Causes
Possible Remedies: (Unplug stove first when possible)
Airflow switch hose or stove attachment pipes for hose are
blocked.
Unhook air hose from the air switch and blow through it. If air
flows freely, the hose and tube are fine. If air will not flow throw
the hose, use a wire coat hanger to clear the blockage.
The air inlet, burnpot, interior combustion air chambers,
combustion blower, or exhaust pipe are blocked with ash
or foreign material.
Follow all cleaning procedures in the maintenance section of
the owner’s manual.
The firebox is not properly sealed.
Make sure the door is closed and that the gasket is in good shape.
Vent pipe is incorrectly installed.
Check to make sure vent pipe installation meets criteria in
owner’s manual.
The airflow switch wire connections are bad.
Check the connectors that attach the gray wires to the air switch.
Combustion blower failure.
With the stove on, check to see if the combustion blower is
running. If it is not, you will need to check for power going to
the combustion blower. It should be a full current. If there is
power, the blower is bad. If there is not, see #8.
Control board not sending power to combustion blower.
If there is no current going to the combustion blower, check all
wire connections. If all wires are properly connected, you have
a bad control board.
Control board not sending power to air switch.
There should be a 5-volt current (approximately) going to the
air switch after the stove has been on for 30 seconds.
Air switch has failed.
To test the air switch, you will need to disconnect the air hose
from the body of the stove. With the other end still attached
to the air switch, very gently suck on the loose end of the hose
(you may want to remove the hose entirely off the stove and
the air switch first and make sure it is clear). If you hear a click,
the air switch is working. BE CAREFUL TOO MUCH VACUUM
CAN DAMAGE THE AIR SWITCH.
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