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Call Pick-up
Enables users in a programmed call pick-up group (e.g. call center in the same group) to answer
calls for each other or a user can pick up a call at any extension by dialing a feature code or
feature button.
Call Restriction
Our system can be programmed to prohibited unauthorized outgoing long distance calls by Class
of service of the stations or different account codes. It also may only access the telephone
numbers on allowed dialing table or reject the incoming calls on Restricted dialing table by
sending the busy tone the callers.
Call Waiting
Alerts the receiver there
’s an incoming call when the receiver were in another call, it will be able to
alternate between the two calls or disconnect either parties when answering the call.
Conference Call
Call Conferencing allows you to invite two or more parties into a call simultaneously.
Directory (Phone Book)
Alphanumeric directories including the name with a telephone number on your system.
Do Not Disturb (DND)
Enable the user to block the CO call/ station call/ doorphone call if he/she doesn
’t want/able
to answer the call.
Emergency Call
Let different class of users use the same station to call out by their individual password. It also
able to manage the call cost more effectively if collocated with SMDR/Billing system. The
feature made with the individual password to ide
ntify the caller’s class of outgoing external
calls and call costs.
FXS/FXO
Foreign eXchange Subscriber (FXS) and Foreign eXchange Office (FXO) are the names of the
interfaces (ports or plugs) on analog telephony or VoIP gateway environments. Analog telephony
also known as Plain Old Telephone Service (POTS) is the service the local phone company typically
delivers to your home. Local phone companies deliver POTS from their Central Office (CO) to the
subscriber’s premises.
Music on Hold (MOH)
The audio source to be played during the call hold.
PBX(Private Branch Exchange )
PBXs connect the internal telephones (stations/extensions) of a private organization and also
connects to the public switched telephone network (PSTN) via trunk lines.
PSTN(Public Switched telephones network )
It also the Plain Old Telephone Service (POTS) is the network of the world's public circuit
–
switched telephone networks. It is a worldwide net of telephone lines, fiberoptic cables,
communication satellites and undersea telephone cable connected by switching centers, which
allows any telephone in the world to communicate with any others, Originally a network
of fixed-line analog telephone systems, the PSTN is now almost entirely digital in its core and
includes mobile as well as fixed telephones.
VoIP (Voice over Internet Protocol)
VoIP is a general term for a family of methodologies, communication protocols, and transmission
technologies for delivery of voice communications and multimedia sessions over Internet
Protocol (IP) networks, such as the Internet. The popular protocol for VoIP is SIP/H.323.
