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OpenStage TDM Trace
Guide
5 OpenScape 4000: Necessary Information to report
Very important for the analysis of phone problems is to verify, whether expected
messages from the system are send to the phone and backward.
Very detailed description of the scenario will help to be able to reproduce the error, if
possible.
List of helpful information:
Number of effected endpoint
Physical Line of effected endpoint
OpenScape 4000 Up0-Traces from the effected line
Phonetrace at the effected phone from event
Time / Date of observed event
detailed description of the event (other involved endpoints, number etc)
e.g. who called whom, conference, transfer
parts of regen, which may be important for the scenario
