Using your OpenScape Desk Phone CP400
Place a Call
• Lift handset, dial number and press
Z
or
• Dial number and lift handset or
• For handsfree mode or if headset is connected:
dial number and press
Z
.
Answer a Call
• Lift handset or
• for handsfree mode: press
:
or Soft Key
O
or
• if headset is connected: press
.
.
End a Call
• Hang up, or
• For handsfree mode: press
:
or
• If headset is connected: press
;
or
• Press Soft Key
P
.
Redial the Last Dialed Number
• Lift handset and press
Z
.
Dial from the Call Log
1. Press
€
and
μ
to select the desired conversation.
2. Press
Z
and lift handset.
Deflecting an Incoming Call while ringing
1. Press Soft Key
Ô
.
2. Enter a destination phone number and press
Z
.
Hold or Retrieve a Call
• In an active call press Soft Key
I
.
• To retrieve a held call: press Soft Key
C
.
Make a Conference Call
1. During a call with party A, press Soft Key
G
. Hear dial
tone. Party A is automatically put on hold.
2. Enter the phone number for party B and press
Z
.
3. Once connected with party B, press Soft Key
J
.
You are now connected in a conference with
parties A and B.
Using your OpenScape Desk Phone CP400
Transfer a Call
1. During a call with party A, press Soft Key
E
.
2. Enter the phone number of party B and press
Z
.
3. You may then either:
press Soft Key
D
while party B is ringing, or
wait for party B to answer, announce the call and then
press Soft Key
D
.
The party A will be transfered to party B.
Switch to Handsfree Mode during a Call
• Hold down
:
until you hang up handset.
Switch to Handset Mode during a Call
• Lift handset.
Switch to Headset Mode during a Call
• Press
.
.
Using Mute during a Call
• Press
;
to mute.
• Press
;
again to un-mute.
Call Voicemail
1. Press
@
.
2. Press Soft Key "Voicemail".
Change Forwarding Destination for all Calls
1. Press
\
.
2. Press Soft Key "Forward all calls".
3. Press
«
.
4. Press Soft Key
K
.
5. Enter the destination number and press
Z
.
6. Press
\
.
Turn Call Forwarding on/off for All Calls
• Press
\
.
• Press Soft Key "Forward all calls" to toggle between on/
off.
Programmable Functions (Examples)
Using the Functions on your Phone
The functions are available on your phone either on the
phone’s display called
Team
or at least one
Key Module
is
connected to the phone.
Function
Explanation
Alternate
Switches between two calls
Blind transfer
Transfers a call without consultation
Call recording
Records the call on a central Call Re-
corder
Call waiting
Allows a second incoming call while in
an active call
Callback
Requests an automatic call back
(busy/no answer)
Cancel callbacks
Cancels a callback request
CF busy
Forwards all incoming calls to the pro-
grammed destination when the line is
busy
CF no reply
Forwards all incoming calls to the pro-
grammed destination if they are not
answered
Forward all calls
Forwards all incoming calls to the pro-
grammed destination
Conference
Initiates a conference call
Consultation
Puts an active call on hold and
provides a prompt for dialing
Deflect
Deflects a call to another destination
Directed pickup
Picks up another ringing phone
Do not disturb
Incoming calls do not ring; callers hear
the busy signal
Feature toggle
Toggles OpenScape Voice services
Group pickup
Picks up a group call
Hold
Places a call on hold
Immediate ring
Ringing keyset line without delay
(Executive/Assistant configuration)
Pause callbacks
Pauses automatic callbacks
PreView
Preview line details for shared lines
Redial
Calls the last dialed number
Repertory dial
Dials pre-defined numbers and
control sequences
Resume callbacks
Resumes automatic callbacks
Ringer off
Switches the ringer off/on
Selected dialing
Dials a pre-defined number
Shift
Switches to the shifted key level
Transfer call
Transfers a call with consultation
