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IMPORTANT INFORMATION
Solving Problems
General Problems
Possible Solutions
No handsets can make or
receive calls.
Check the telephone cord connection.
Disconnect the base AC adapter for a few
minutes; then reconnect it.
A handset can’t make or
receive calls.
Move the handset closer to the base.
A handset can make calls,
but it won’t ring.
Make sure the ringer is turned on.
Make sure DND mode is turned off.
A handset is not working.
Charge the battery for 15-20 hours.
Check the battery connection.
The phone keeps ringing
when I answer on an
extension.
You may have to change the line mode.
Contact Customer Service for instructions.
Audio Issues
Possible Solutions
Callers sound weak or
soft.
Move the handset closer to the base.
Keep the handset’s battery fully charged.
Increase the earpiece volume.
There’s a lot of noise or
static on the line
Check for interference from appliances
(microwave ovens, TVs, etc.) or wireless
devices (baby monitors, WiFi equipment,
etc.). Move the handset or base away from
the interference source.
If you use a telecoil hearing aid, turn on
T-coil mode (see page 16).
If you have any service that uses the phone
line, add a DSL or telephone line filter (see
page 36).
Caller ID Problems
Possible Solutions
No handsets display Caller
ID information.
Let calls ring twice before answering.
Make sure your Caller ID service is active.
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